Receive error when attempting to link file to WooCommerce from cpanel

  • updated
  • Answered

When I attempt to sell a digital product with woocommerce via wordpress on a subdomain, I must copy and paste the path from my ftp directory when choosing the file that will be downloaded by the paying customer. However, I receive an error stating that the file does not exist on the server even though it has been uploaded directly into a directory. I'm not sure if I'm doing something wrong or if this is an issue with a fix.

Scott
Hello, Sorry to hear you are having issues with your file link. In order to assist, we need very specific instructions on what you are trying to do. Also, what error message are you getting? You may want to take a look at our common WordPress troubleshooting techniques. Please remember, we are unable to make any changes to your account from here in public support. We can help with general questions and give advice, but if you need any changes or testing in your account, you will need to contact Live Support for that so you can verify the account for changes. Kindest Regards, Scott M