Webmail User Logout Issue

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  • Answered
Why is it that when someone logs out of their webmail session by clicking "Logout" inside the mail reader, instead of showing they have logged out of their own email account, instead, it shows they have logged out of my cPanel login ID, and then thanks them for using cPanel? I don't want these people to see my cPanel login ID, so why show that, it l only confuses them?

This is what it shows:
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Cache-Control: no-cache Pragma: no-cache Content-type: text/html; charset="utf-8"

“My cPanel Login ID Shows Here” has been logged out. Thanks for using cPanel!
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IMH Support Agent 5
Hello, Thank you for contacting us about user logout issues with webmail. If others users who are not logged in as the main cPanel user are seeing this issue there could be an authentication issue with the cPanel. I suggest contacting Live Support so they can replicate the error in your cPanel account. Best, Christopher M.