emails with html tag

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dear
getting this msg from the template developer - 'Your server can't send email that contain HTML tag'. and my total business is stack for the last few days for this issue. what to do ?
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anonymous
Hello,

Thank you for your question regarding HTML in your emails. How are you sending these emails? Our email server allows HTML emails to be sent out and should not produce any such error.

Best Regards,
TJ Edens