Page and mail not working

InMotionFans

8 years ago
Answered

Hi. I redirected the DNS Nameservers to yours to these ones

NS.INMOTIONHOSTING.COM
NS2.INMOTIONHOSTING.COM

I did this 48 hours ago, and my mail still isn´t working, or my domain

when I type my domain (glassmate.co), the following message appears:

ecbiz153.inmotionhosting.com

Your IP is 181.55.153.102

Thx!

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Scott

8 years ago

Hello, Sorry to hear you are having an issue with your site directing properly. It seems that the issue has been resolved as I am not seeing that page any longer, but a WordPress database message page. This type of issue can be caused by a couple of things. One is an addon domain that is pointed to our name servers but has not yet been added to the server via the cPanel. The other is that the IP address in the server is not matching the cPanel IP address. In the first case, simply adding the domain in the cPanel will fix it. For the second, you will need to contact the Live Support Team so they can check for a mismatch and then correct it. Kindest Regards, Scott M

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