Unable to receive mails in Outlook 2013

  • Answered
I configured a POP3 account for the user and test the account settings which was completely working fine. I can send a mail but not able to receive any mails and its not showing any errors. But the mails that I have to receive is their in webmail. Please anyone assist me.
Hello, Thank you for your contacting us about an issue receiving email in Outlook 2013. As a test, try rotating your incoming (POP) email settings. For example, if you are using the non-SSL settings, try using the SSL settings (and vice-versa). You can view your specific email settings in cPanel at any time. Also, here is a helpful link to our guide on How to Troubleshoot Problems Receiving Email. If your problems persist, I recommend reviewing the email logs for additional clues or record of your transmission. If you have any further questions, feel free to post them below. Thank you, John-Paul