Woo Commerce Auto Responder

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  • updated
  • Answered
Hi,
We have checked all our settings, and likewise tried a plugin initially suggested by customer service, however, Customer Service has requested we contact you visa this medium.

"AUTO RESPONDERS ARE NOT WORKING"

most importantly, are the:

NEWS LETTERS: When people sign up for News letters, they should get an automated email and the sender should be: "US" and the senders email should be: "OUR EMAIL"
CONTACT US: Customers who use the contact us form on the contact us page should receive an automated email(from: [email protected]"US".com), likewise we also need to be notified at [email protected]"US".com of all messages sent via the contact us form.
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johnpaulb-imhs1
  • Answered

Hello,

Thank you for contacting us about issues with AutoResponders in Woo Commerce. Here is a helpful link to the official WooCommerce Email FAQ. Since they created the plugin, it is a good resource for troubleshooting email issues.

Also, we have a full Common WordPress Troubleshooting Techniques guide. I specifically recommend the section on Turning on WordPress Debugging. With debugging turned on, it is much easier to locate any errors within your WordPress site as well as any plugins and themes that may be causing errors.

If your SMTP settings are correct, you should have a record of transmission in your Mail Logs. I recommend reviewing the mail logs for any record of transmission or errors.

Also, when testing ensure you are checking the spam box or filter, as they may be capturing the incoming mail. You can verify in the mail logs if they are being delivered.

Let us know if you have any further questions.

Thank you,

John-Paul