Updating Products in Prestashop 1.6
At approximately 9pm EST on June 5th, when updating products in my database via Prestashop, I began to experience issues with the products updating with the changes that I had made. When I clicked on "Save and Stay", it would just take me back to my product catalog. There have been no modules added and since this started to occur, I have disabled all of the existing modules so that they could be ruled out. Prior to 9pm, I had no ocurrences of this happening. I have googled this issue and there have been many suggestions that indicate that it is module related, however after disabling all of the modules, I tried updating a product again and it would not updating still take me back to the product catalog and my updates would not take.
In testing, I have created a new product and saved it and it worked. I edited it and clicked on "Save and Stay" and did NOT experience the same issue as I was experiencing with products that were already in my catalog prior to 9pm on Friday. I even tried deleting the new product and it worked as well. Does anyone have any ideas of what might be going on? I did contact Inmotion Support and had them reboot sever functions on the server side. They even tried there own testing using another existing product that I hadnt touched and they experienced the same results.
HELP!!
In testing, I have created a new product and saved it and it worked. I edited it and clicked on "Save and Stay" and did NOT experience the same issue as I was experiencing with products that were already in my catalog prior to 9pm on Friday. I even tried deleting the new product and it worked as well. Does anyone have any ideas of what might be going on? I did contact Inmotion Support and had them reboot sever functions on the server side. They even tried there own testing using another existing product that I hadnt touched and they experienced the same results.
HELP!!
Have you tried removing/disabling all modules to see if the issue persist? It is possible that your database became corrupted, you can repair the database within your cPanel by going to MySQL Databases -> select the database -> click the repair button.
Best Regards,
TJ Edens