Incoming email (in box trapper queue) without spam score

Avatar
  • Answered
I received an email Incoming email (in box trapper queue) without a spam assassin score. The headers include:
Content-type: text/html; charset="us-ascii"
X-Spam-Status: No, score=
X-Spam-Score:
X-Spam-Bar:
X-Ham-Report:
X-Spam-Flag: NO

How was this flagged as not spam when it didn't get a spam score? Even whitelisted emails get a score. I have no filters account or user level that would bypass spam assassin.
Avatar
johnpaulb-imhs1
Hello,

Thank you for your question about the spam score on incoming emails. We are happy to help, but will need some additional information to help troubleshoot the problem.

What is the email address in question? This will allow me to review your mail logs on the server for issues.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul