I cannot log into the Word Press admin area of my new website.

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I found the temporary login information at the bottom of the email telling me my site is ready but some of the information looks mixed up. Here is what it looks like: (changed the actual text to obscure the personal info)

Admin Temp URL: xxxxxxxx
Admin using your domain: http://xxxxxx.inmotionhosting.com/~xxxxxx/wp-admin/
Email: xxxxxxxxxx
Username: http://xxxxxx.com/wp-admin/
Password: xxxxxxxx_xx

To me it looks like the top line is really a user name (which doesn't work on the Wordpress admin login).
The user name line is a link that doesn't take me to my wordpress admin login.
The password may be correct but the user name doesn't work so I'm not sure whether the password is valid or not.

Any help would be appreciated.
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Arn
Hello, Sorry for the problem with the login. It does appear like the email is totally mixed up. Can you provide us the source address of the email? We want to confirm where it was sent from. Apologies again for the mixup. Since this information is considered private, I have emailed you directly from your account. In the future, if you do have login problems with your account, please contact our live technical support team via phone/chat/email available 24 hours a day/ 7 days a week. They can get you into your account quickly and privately. Replies on the support center are considered public domain. I hope this helps to answer your question, please let us know if you require any further assistance. Kindest regards, Arnel C.