What is the procedure for requesting a refund?

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I am asking for a refund but no one answer. Does anybody know the procedure? Thanks.
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johnpaulb-imhs1
Hello, Thank you for your question regarding requesting a refund. Sorry to see you want to cancel. This is just our public forum, and we cannot assist with account specific request here. Please contact Live Tech Support regarding a refund. They are available 24/7 365 days a year via phone, chat, and email. If you submitted a ticket already, it will be answered shortly in the order it was received. Thank you, John-Paul