Prestashop problem uploading products

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I have just installed prestashop using softaculous following your tutorials but when I try to upload a product I click on the add new button but the window "products: global informatio" doesn't appear. What can I do? Thank you very much
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Scott
Hello,

Thank you for your question today. I have been checking with my own test site and the global information page is coming up fine here, even with a brand new installation from Softaculous.

I am happy to take a look further for you, however, I would need more information, such as the domain name and/or the admin username/password so we can troubleshoot your specific issue.

Kindest Regards,
Scott M