If my inmotionhosting domain is set to renew in January, why are they trying to charge my debit card now?

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I just received an email informing me that the charge to my card has failed to go through.  This is because I now have a different debit card, which I will promptly update on the inmotionhosting website.  However, what's concerning is that my domain is not set to renew until January of next year.  So why is inmotionhosting trying to charge my card now?

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IMH Support Agent 2
  • Answered

Hello Taylor,

Sorry for the confusion or error with your billing date or erroneous billing attempt.  Your best course of action is to contact our Customer Service team.  They can look at your billing and determine why a charge is being filed.  You can reach them via phone/chat/email.  If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.