I cannot transfer cpanel account with password

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Hello.


I am trying to migrate my old cpanel account to inmotion vps following the "transfer from another cpanel account with password" tactic but when i enter my details i get the below error.


Attempting to copy vjinnov from 184.172.184.142


Trying to fetch cpmove file via cPanel XML-API!


Fetching current backups from remote server......0 backups found...Done


Starting the backup...Done


Waiting for backup to start...Done


Checking remote server for backups.....0 backups found.


Failed to start the backup on the remote machine (if a previous backup is in progress you will need to wait until it is complete)!


(Trace information follows for backup start request)...


/xml-api/cpanel?xmlin=1Filemanfullbackup


Filemanfullbackupeventinternal1


1




1




1



(Trace information follows for initial backups)...


Filemanlistfullbackupseventinternal1No Previous Backups



1




1




1



(Trace information follows for backups after request started)...


Filemanlistfullbackupseventinternal1No Previous Backups



1




1




1



Failed to fetch cpmove file via cPanel XML-API.


Trying to fetch cpmove file via ftp+cgi!


Attempting to login as vjinnov to 184.172.184.142 via ftp


Login ok


Uploading Htaccess


Uploading Wrapper


Uploading Dectector


Uploading Packager


Uploading Downloader


Uploading Killer


Chmoding scripts


Fetching http://184.172.184.142/~vjinnov/cgi-bin/cpdownload/cpanelwrap.cgi?vjinnov (connected:0).......(request attempt 1/12)...Resolving 184.172.184.142...(resolve attempt 1/65)......connecting to 184.172.184.142...@184.172.184.142......connected......receiving......request success......Done


Found uid to be: 718


Compiling wrapper


Uploading wrapper


Chmodding wrapper


Closing FTP Control


Packing Account using suexec method


Unable to generate transfer archive!


Downloading Tarball


Fetching http://184.172.184.142/~vjinnov/cgi-bin/cpdownload/cpaneldownacct.cgi?vjinnov (connected:0).......(request attempt 1/12)......connecting to 184.172.184.142...@184.172.184.142......connected......receiving......request success......Done


Removing Scripts using suexec method


Fetching http://184.172.184.142/~vjinnov/cgi-bin/cpdownload/cpanelkill.cgi?vjinnov (connected:0).......(request attempt 1/12)......connecting to 184.172.184.142...@184.172.184.142......connected......receiving......request success......Done


Fetching http://184.172.184.142/cgi-bin/cpdownload/cpanelkill.cgi?vjinnov (connected:0).......(request attempt 1/12)......connecting to 184.172.184.142...@184.172.184.142......connected......receiving...Error 404 while fetching URL http://184.172.184.142//cgi-bin/cpdownload/cpanelkill.cgi?vjinnov


...............


...............


Extracting tarball................... Done


cpmove- prefix is missing, but non prefixed directory exists.. the cpmove- prefix discarded. Extracting Domain....Done


Sorry, we were unable to transfer the account. Information about vjinnov's primary domain is either missing or corrupt. For more information, please examine /home/vjinnov/cp/vjinnov Extract Failed Invalid Account

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Arn
Hello Vjinnovations,

It looks as if there is a problem with the Cpanel file that's being generated and not being able to be synchronized on this end. I checked your account and you have a support ticket in - this will be the best way to handle it since they can actually review the file, generate it as needed and then perform the transfer.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page. Please await the response from our Systems team for resolution of the issue.

Regards,

Arnel C.