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Answered

I have just purchased a web hosting plan with you and I am just wondering how long it will take to activate it?

Villageidiot 2 days ago updated by Ronnie H. (Content Marketing Coordinator) 2 days ago 5

I have a domain at a seperate registrar and would like to transfer it to the web host that I just purchased. How long does the activation usually take and when will I be able to get into my cPanel.

Answer

Answer

The email address you can use is customerservice@inmotionhosting.com . Our phone numbers are 1-888-321-HOST(4678) for calls within the US and 1-757-416-6575 for international calls. 

unfortunately I have not received any email regarding activation or anything to do with the cPanel. What can I do to fix this as I spent a lot of money on this. 

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Please get in touch with our 24/7 Customer Service and Billing team. If you use phone or chat, you'll be able to speak with an agent directly and find out what the issue is. 

can you please give me an email address or WhatsApp number so I can get in touch please. 
I seem to be having trouble with your website. 

Answer

The email address you can use is customerservice@inmotionhosting.com . Our phone numbers are 1-888-321-HOST(4678) for calls within the US and 1-757-416-6575 for international calls. 

Answered

Unless there is something unusual going on, you should be able to log in to your cPanel shortly after purchasing your plan and finishing any on-boarding that may be required for the account. Please check your email for any activation or on-boarding emails. 

In terms of the domain, you can transfer the registration to us at any time once you are able to login to your cPanel. That said, the actual registration is the least essential part of the process: please be sure your domain is pointing to our nameservers before transferring, as any delays in the transfer of process may delay your ability to get started working on the site.