new cpanel user log in

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I have added a new user to my cpanel. They received the invite, have created a password but can not long on. 
Suggestions? 

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IMH Support Agent 2

No problem. Remember that you can always jump into your cPanel and reset the cPanel password using the Account Management Panel (AMP)!

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RebeccaK

Thank you! I will get back to you with my results, hopefully successful! 

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IMH Support Agent 2
  • Answered

Hello RebeccaK,

Sorry for the problems with the cPanel login.  I would advise testing it yourself, or walking through a password reset (and then testing the login).  You can see how to change the cPanel password in this tutorial. I hope that helps to answer your question! If you require further assistance please let us know!

Regards,
Arnel C.