Email feedback form not sending emails
Hi, I have an email contact form on a Wordpress website with Inmotion. But it doesn't send the email, and I'm trying to figure out why.
I have used a feedback form from "The Site Wizard" for many years before I moved my site to Inmotion, and I know it worked. A form is placed on a Wordpress HTML page and it calls a PHP file that sends the email and then loads a Wordpress page saying "Thank you". The PHP file is working because the "Thank you" page is indeed shown. But an email isn't received and presumably isn't sent.
Now I presume there is some bug in my PHP code, but I thought I should just check please.
Is there anything in how Inmotion manages its servers that would prevent an email being sent in this way?
Thanks.
Hello,
Sorry for the issue with the email. The problem may likely be related to how the email is being authenticated. For security purposes, all emails should be using SMTP for authentication. You can easily set up SMTP using a plugin for WordPress. Once the email authenticates correctly, it should work with no issues.
If you have any further questions or comments, please let us know.
Kindest Regards,
Arnel C.