Shopify Contact Form not sending email

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My Shopify Contact Form is supposed to send an email to my registered email account after being submitted by a user. However, the contact form doesn't send an email at all. I used G Suite for my email hosting. I was told I should add a 'SPF' record to tell not blocking Shopify or so. But it still doesn't work. Please tell what else I can do to resolve the issue. Thanks.

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IMH Support Agent 1
  • Answered

Hello,

Thank you for contacting us regarding a Shopify contact form not sending emails. SPF records can be setup where your DNS is hosted, this would be where your Nameservers are pointed.

You can also track email message delivery with G Suite, which can provide additional clues or errors regarding the email transmissions.

Thank you,

John-Paul