When I try to log-in to my e-mail account, I receive the following error message 'the login is invalid'.

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I have tried to log-in to my e-mail account several times and always get the same error message ' the login is invalid'.  I am using the same password I've used in the past, but it no longer works. All the instructions for resetting my password require me to login to Horde or Cpanel. Since I can't login, I can't reset it.

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IMH Support Agent 3
  • Answered

Thank you for submitting a question about difficulties logging into your email.  If you have already tried resetting the password, and are using the full email username including domain, then  I would advise contacting live support so they can troubleshoot the issue with you.