I have sent 7 emails with an attachment to the same person today but I get 'unknown error' everytime

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IMH Support Agent 2
  • Answered

Hello Jim,

Sorry for the problem with the "unknown error" when trying to send an email with an attachment.  In order for us to troubleshoot the issue we will need more information.  If you can provide the entire bounce message that provides the error, we can look into it further.  Also, please remember that there is a 50 MB limit on attachments in emails.    Can you verify that email can be sent to the recipient without an attachment?  

If you wish to have this issue handled privately, then please contact our live technical support team via email/phone/chat.  

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.