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Answered

cPanel will not let me delete files

Garrett Flynn 3 months ago in Technical Support / cPanel updated by Arnel C (Content Marketing Coordinator) 3 months ago 1

I keep getting this error when I try to delete files in the cPanel file manager: FileOp Failure: (XID 96sg7u) The system failed to create the file “/home/knowan5/.trash/.trash_restore.lock” (as EUID: 3390, EGID: 3388 3388) because of the following error: Permission denied

How am I supposed to enable this permission?

Answered

Hello Garrett,

Sorry for the error when trying to delete files in cPanel.  If you removed all of the default file structures, then it's possible that a required file/folder was removed and can't be created when deleting the file.  I would recommend contacting our live technical support team for further assistance.  They have access to your server to add the default files and folders.  Once you have the default files in place, then the file manager will operate normally once again.


If you have any further questions or comments, please let us know.


Kindest Regards,

Arnel C.