I cannot upgrade my old website

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Please help, i'm using filezilla, it gives me this info."Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known". can you help out?"
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johnpaulb-imhs1
Hello, Thank you for your question regarding issues upgrading your website via FTP. Here is a helpful link to our guide on How to Setup FTP with FileZilla. I recommend viewing your FTP settings in cPanel to ensure they are correct. As a test, you can use your shared IP as the hostname. Thank you, John-Paul