BoldGrid Background image not working on iPad or phone

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Boldgrid i background image shows up when customising and toggling between the different views (iPad/phone etc) It shows on the active webpage on the computer but not on iPad or phone. Could you tell me how to rectify this please?
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johnpaulb-imhs1
Hello,

Thank you for your question regarding a BoldGrid background image not working. We are happy to help you troubleshoot your website, but will need some additional information.

What theme are you using?

Can you provide a link to the website for us to test?

Thank you,
John-Paul