upgraded and now its not working

Avatar
  • Answered
Status: TLS connection established.
Command: USER [email protected]
Response: 331 User [email protected] OK. Password required
Command: PASS ************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Avatar
IMH Support Agent 5
Hello,

Thank you for contacting us about authentication failures. Is this in an FTP account? What did you upgrade?

The login authentication failure means that there was a problem with the username or password not being recognized or accepted by the system. I advise checking your username/password combination and/or resetting them to make sure the information is accurate.

Best,
Christopher M.