Whitelisted email still going to junk

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i have several email address from same domain, when they send email inside same domain still going into the junk folder already that email id's in whitelist also, please give me solution
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Scott
Hello iwajith,

Sorry to hear you are having issues with Whitelisted emails still going to junk. This sounds like an issue that may be specific to your account. You will need to contact Live Support so they can look at your settings to see how the emails are getting caught up.

Kindest Regards,
Scott M