Broken Plugin - Beaver Builder
Site: www.carekits.com.au
I have recently migrated my site over to InMotion from GoDaddy and since doing so I have noted that my WYSIWYG site editing plugin BeaverBuilder seems not to be working the way it needs to be.
As an example the home page has 3 rows the first includes a background image a heading and a couple buttons,
the second has 3 columns each with an icon some text and a button, the third has 2 columns one with text and the other with a button.
I have spoken to InMotion Tech Support who looked into the backend but could not see any issue in configuration.
I reached out to the BeaverBuilder Support who suggested removing the Cache files through the file manager wp-content folder. Which seemed to have no effect.
I tried rolling back my version of WP to 4.4.2 which I believe was my previous working version of my site.
I have tried reinstalling WP (keeping my old wp-content folder and having InMotion redirect file names to the right Databases etc.)
The issue is causing massive delays for my business and while all involved have been as helpful as they could I need a solution ASAP!
Any assistance would be greatly appreciated.
I have recently migrated my site over to InMotion from GoDaddy and since doing so I have noted that my WYSIWYG site editing plugin BeaverBuilder seems not to be working the way it needs to be.
As an example the home page has 3 rows the first includes a background image a heading and a couple buttons,
the second has 3 columns each with an icon some text and a button, the third has 2 columns one with text and the other with a button.
I have spoken to InMotion Tech Support who looked into the backend but could not see any issue in configuration.
I reached out to the BeaverBuilder Support who suggested removing the Cache files through the file manager wp-content folder. Which seemed to have no effect.
I tried rolling back my version of WP to 4.4.2 which I believe was my previous working version of my site.
I have tried reinstalling WP (keeping my old wp-content folder and having InMotion redirect file names to the right Databases etc.)
The issue is causing massive delays for my business and while all involved have been as helpful as they could I need a solution ASAP!
Any assistance would be greatly appreciated.
Sorry for the problem with the Beaver Builder plugin for WordPress not working. It's difficult to troubleshoot plugins because they are third- party and often brought in with migrated installation such as yours. I recommend installing a test installation of WordPress with no other plugins but the Beaver Builder plugin so you can check to see if it will work on our server with a bare-bones WordPress install. This may help to isolate or determine any missing dependencies that the plugin needs. You may also consider disabling the other plugins in your current installation and then re-enabling them one-by-one to see if it if affects your plugin's operation. Otherwise, your best option for support is to contact the plugin's developers again and work with them to determine what;'s causing the plugin not to work. I hope this helps to fix your plugin problem, please let us know if you require any further assistance.
Regards,
Arnel C.