Adjusting "Send As" Name for Webmail Account

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One of the webmail addresses created using my domain is not properly displaying the sender's name. The settings appear to be the same for all e-mail accounts set up through cPanel, but the issue only affects this one account.

Please advise where the issue may lie and what the possible solutions are.
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Tim S.
FDFEnt5,

Thanks for your question regarding the "send as" field in your email account. Unfortunately, this is difficult to diagnose over a forum such as this, and much easier to correct using our Support Department. Please reach out to support so we can troubleshoot this further for you.

Thanks!

Tim S