Undelivered Email but recipient was able to receive

  • Answered
Can you help why we are receiving notification for "Undelivered Mail Return to Sender" for DRC/Infosaver please. The client has confirmed before that they are receiving the auto mailer themselves. However, we are still receiving bounced email.
Hello, Thank you for contacting us about getting an "Undelivered" message on emails that are being received. We are happy to help troubleshoot further, but will need some additional information (since returned/bounced emails must be handled on a case-by-case basis). Can you provide a copy of the returned email (with headers), so look for further clues? Do you have any forwarders setup? If you do not want to post the information here in the public forums, you can submit a ticket to Live Support for account specific assistance in a secure setting. If you have any further questions, feel free to post them below. Thank you, John-Paul