Can't create any subdomains

  • Answered
When I try to open a new subdomain, no matter on which domain, i get the follow error message: There was a problem creating the sub-domain: The zone for the root domain is missing, or could not be read. The IP address will be read from the webserver configuration and a new zone will be created for this subdomain.0
Created DNS entry for
Unable to add record for
Hello psifneos, Thank you for contacting us about an issue creating subdomains. I found a forum post via Google search, where they advise to create the zone for the domain. "Add a dns zone for the domain from the "Add a DNS zone" section in the WHM --> DNS zones area." If your problems persist I recommend submitting a ticket to Live Support, so they can test in your specific account. If you have any further questions, feel free to post them below. Thank you, John-Paul