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I can not open an FTP Connection in Cyberduck

InMotionFans 5 years ago in FTP & File Management / Cyberduck 0
When I enter my info into the server, username, password fields and then I choose Passive for the connect option, I am unable to connect. It says "opening FTP connection" to my website and then does not ever quite get the job done.
Hello, Sorry for the problem with connecting to FTP with Cyberduck. You may want to review the settings for using FTP. We would need more information on your account and settings in order to determine why your FTP is not working. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.