Personalizer Plugin not working

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Anyone familiar w/ the Bob Britton Personalizer Plugin?

We have been using it on all of our sites and it has been working fine but we can't seem to get it to work on http://www.*****.com. All the settings and coding are identical, we just can't get it to work for some reason.
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johnpaulb-imhs1
Hello InMotionFans, Thank you for contacting us for issues using the 3rd party plugin "Bob Britton Personalizer." I asked around and could not find anyone who has used this plugin, or a good download of it for testing. If it is a commercial plugin, the developers should provide some level of support. I first recommend ensuring the plugin is compatible with the version of WordPress you are running. If your problems persist, our WordPress Troubleshooting Techniques guide can help narrow down the cause. Let us know if you have any further questions. Thank you, John-Paul