My Webalizer is not running

  • Answered

Webalizer statistics are not updating for last three weeks.
Can you please restart it so that it reports statistics correctly?

Hello patildg, Thank you for contacting us about your Webalizer not running. This is just our public forum, so we cannot make any changes to your account from here. The logs and analytic features within your cPanel are considered "secondary" processes as they are not actually needed for your website to be online. Because of this, the servers have a setting in place that will prevent these logs from running when the server is running heavy / your website is getting a lot of traffic. See this related question for additional details. Since you are on a VPS, we suggest submitting a ticket to Live Support requesting that our System Administration team review your server's resource usage. After doing this, they should be able to gather a bit more information on why your stats are not running. Let us know if you have any further questions. Thank you, John-Paul