Thank you for contacting us. I'm sorry to hear you cannot access your admin dashboard for your new WordPress install. Keep in mind, when installing WordPress it is domain specific. If your domain is not pointing to your new hosting account with us, it can cause issues with how you access the WordPress install.
If you want to have a new WordPress website to work while leaving your current website up on your previous host, you would need to change WordPress to use the temp url. Here's an article explaining how:
Thank you for contacting us. I'm sorry to hear you cannot access your admin dashboard for your new WordPress install. Keep in mind, when installing WordPress it is domain specific. If your domain is not pointing to your new hosting account with us, it can cause issues with how you access the WordPress install.
If you want to have a new WordPress website to work while leaving your current website up on your previous host, you would need to change WordPress to use the temp url. Here's an article explaining how:
https://www.inmotionhosting.com/support/edu/wordpress/wordpress-introduction/installing-wordpress-using-your-temporary-url
If you contact support, we can certainly help you do it as well.
Thanks!
Tim S.