Hello,
Thank you for contacting us about a "ERR_CONNECTION_TIMED_OUT" message, when accessing your website. Since I could not locate an account on our server, I recommend contacting your Hosting provider. This is to verify they are not experiencing any server issues, etc.
Next, perform a Ping/Tracerout test. This will provide specific evidence into your connection to your server.
Let us know if you have any further questions.
Thank you,
John-Paul