no confirmation email received

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i placed my order for an account with you more than 8 hours ago, now i am still expecting the confirmation email. pls tell me why. i tried emailing you, starting 4 hours ago, for help only to receive auto-reply messages tell me your staff will contact me shortly, but i am still waiting.
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anonymous
Hello, You will have to contact our support department as they will have to verify information with you prior to releasing that information. Best Regards, TJ Edens