Welcome to the InMotion Hosting
Community Support Center!

It's time to get an answer! Our InMotion Hosting Customer Community Team monitors all questions asked between 9am - 6pm ET, Monday - Friday!

Be sure to be specific with your question. The more details you can provide, the better the answers will be. If you're having a problem, please include steps that we can take to replicate the problem.

Please keep in mind that your question will be public, so please do NOT post any sensitive information, such as email addresses, usernames, or passwords.

How to manage old transferred site live while working on new BoldGrid site

cflynn 1 month ago in WordPress / BoldGrid updated by Carlos D (Content Marketing Coordinator) 1 month ago 1

Once I copy my old website files over from my old host, I want to have that site live while I work on a brand new site using BoldGrid. 

Should I set up the BoldGrid site under a subdomain and then when I'm ready, move it over to the root domain?

Basically I want to have a non-prod environment for BoldGrid, my old site with a different CMS live, and then replace my old site once development is done.  I'm thinking I should use subdomains for that?


Boldgrid vacation theme glitch

steveslazarus 1 month ago in WordPress / BoldGrid updated by John-Paul B (Content Marketing Coordinator) 1 month ago 1

I am having difficulty customizing my Boldgrid Wordpress website. On all my pages except the front page, there is a banner area with a dark gray patterned background right below my site logo that I'm unable to edit or get rid of. I went through the customize menus but couldn't find a way to edit. When I look at individual pages it's not there. Here is a pic:

I contacted your chat support, but was unable to solve the problem or provide me with any sort of guidance. I did a google search and found that others had the same problem:


I am building the simplest of websites. I was sold on the premise that Boldgrid/WordPress/Inmotion were the best possible option because of CUSTOMER SUPPORT. How is it that I can't edit a simple background pattern out of a template and your tech support can't do better than to say good luck? Is there ANYONE at your organization who can help me?