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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

I lost the Boldgrid live version of my site.

alan 2 weeks ago in WordPress / BoldGrid updated by JT S. (Technical Writer) 1 week ago 3

Working with my WP Staging site, at some point I lost the Boldgrid live version of my site.

Can you help solve this problem?

Answer

If you're using the Total Upkeep plugin which you should have access to, I would suggest restoring a backup of your live site. If you are using a different backup system, please be sure that you have the backups you need saved (and that they will not be deleted after a set interval). Then, if you need help restoring the site, please submit a data restoration request and we would be happy to assist you with restoring the backup. Hope that helps!

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Answered

install ciro

carlus 2 months ago in WordPress / BoldGrid updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 3

Hi, I bought crio supertheme but I can't install it, is there any installation guide? I don't know if i bought it under the wrong account

Answer

Hi Carlus, sorry that you ran into trouble installing your premium version of the Crio super-theme. Here is our guide to installing the Crio supertheme's premium version! Remember, you'll need to set this all up from within BoldGrid Central


If you run into trouble with the purchase and it does not seem to be linked to the right account, our 24/7 Billing and Customer Service team can assist you! If everything is linked to the right account but installation proves difficult, our also-24/7 Technical Support team will be here to help!

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Answered

boldgrid ninja forms

hocopball 2 months ago in WordPress / BoldGrid updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 3

My site says that I have Boldgrid Ninja Forms installed.  Additionally, I have the plugin's Ninja Forms and Ninja Forms Paypal Express.  I attempted to install the Ninja Forms add-on for forms builder but I received a fatal error stating that it was already installed with Boldgrid.  How would I access this feature?  When I go to use the Forms and build one, I don't have the ability to create columns or adjust the widths of the fields.  Is there something special I need to know to either turn that feature on or access it another way?

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Answered

Slideshow of images

de hericourt 2 months ago in WordPress / BoldGrid updated by Stormy Scott (Content Marketing Coordinator) 2 months ago 1

Good morning,

With BoldGrid how to create a slideshow of images and superimposed text that follow the scrolling images.

Thank you for your answer


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Answered

Want to create contact form in BoldGrid

ymohanty 2 months ago in WordPress / BoldGrid updated by Stormy Scott (Content Marketing Coordinator) 2 months ago 1

I want to create a contact form in BoldGrid. The tutorial I found online tells me to follow the FORMS item on the menu in the dashboard. I don't have the FORMS item, so it suggests to load a new inspiration. But this may destroy the work I did so far.

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Answered

Why is the site installed in a subfolder and not the root?

scott 4 months ago in WordPress / BoldGrid updated by Alyssa K 4 months ago 1

I requested the bold grid site be automatically installed but I am thinking that was a mistake. I don't care for the site to have the url with an extra folder and .com in it. It does not look professional.

Answer
Alyssa K 4 months ago

Hello scott,

Thank you for your question. We are happy to assist with your BoldGrid installation and we apologize for any frustration you have experienced so far. If you'd like to reinstall BoldGrid in the correct location I recommend using the Softaculous Application Installer in your cPanel account. Softaculous will allow you to clearly specify where you want to install the site as explained in the following guide:

https://www.inmotionhosting.com/support/edu/cpanel/using-softaculous/

If you are still unable to correct this issue I recommend contacting our 24/7 Technical Support team by emailing support@inmotionhosting.com, calling 888.321.HOST(4678), or by starting a chat session via your Account Management Panel.

Best Regards,
Alyssa K

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Answered

How to set the number of backups to keep with Total Upkeep

laurel 5 months ago in WordPress / BoldGrid updated by John-Paul B (Content Marketing Coordinator) 5 months ago 1
0
Answered

can i use squarespace web builder through inmotion?

onlychild 7 months ago in WordPress / BoldGrid updated by Stormy Scott (Content Marketing Coordinator) 7 months ago 1
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Answered

Cant manage my BoldGrid because of a boldgrid backup error

rigidexteriors 7 months ago in WordPress / BoldGrid updated by Stormy Scott (Content Marketing Coordinator) 7 months ago 1

Fatal error: Cannot redeclare Boldgrid\Library\Util\wp_rand() (previously declared in /home/rigide6/public_html/wp-content/plugins/boldgrid-backup/vendor/boldgrid/library/src/Util/Load.php:162) in /home/rigide6/public_html/wp-content/plugins/boldgrid-backup/vendor/boldgrid/library/src/Util/Load.php on line 162

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