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Working with my WP Staging site, at some point I lost the Boldgrid live version of my site.
Can you help solve this problem?
If you're using the Total Upkeep plugin which you should have access to, I would suggest restoring a backup of your live site. If you are using a different backup system, please be sure that you have the backups you need saved (and that they will not be deleted after a set interval). Then, if you need help restoring the site, please submit a data restoration request and we would be happy to assist you with restoring the backup. Hope that helps!
Hi, I bought crio supertheme but I can't install it, is there any installation guide? I don't know if i bought it under the wrong account
Hi Carlus, sorry that you ran into trouble installing your premium version of the Crio super-theme. Here is our guide to installing the Crio supertheme's premium version! Remember, you'll need to set this all up from within BoldGrid Central.
If you run into trouble with the purchase and it does not seem to be linked to the right account, our 24/7 Billing and Customer Service team can assist you! If everything is linked to the right account but installation proves difficult, our also-24/7 Technical Support team will be here to help!
My site says that I have Boldgrid Ninja Forms installed. Additionally, I have the plugin's Ninja Forms and Ninja Forms Paypal Express. I attempted to install the Ninja Forms add-on for forms builder but I received a fatal error stating that it was already installed with Boldgrid. How would I access this feature? When I go to use the Forms and build one, I don't have the ability to create columns or adjust the widths of the fields. Is there something special I need to know to either turn that feature on or access it another way?
With BoldGrid how to create a slideshow of images and superimposed text that follow the scrolling images.
Thank you for your answer
I want to create a contact form in BoldGrid. The tutorial I found online tells me to follow the FORMS item on the menu in the dashboard. I don't have the FORMS item, so it suggests to load a new inspiration. But this may destroy the work I did so far.
I requested the bold grid site be automatically installed but I am thinking that was a mistake. I don't care for the site to have the url with an extra folder and .com in it. It does not look professional.
Thank you for your question. We are happy to assist with your BoldGrid installation and we apologize for any frustration you have experienced so far. If you'd like to reinstall BoldGrid in the correct location I recommend using the Softaculous Application Installer in your cPanel account. Softaculous will allow you to clearly specify where you want to install the site as explained in the following guide:
If you are still unable to correct this issue I recommend contacting our 24/7 Technical Support team by emailing email@example.com, calling 888.321.HOST(4678), or by starting a chat session via your Account Management Panel.Best Regards,
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