Welcome to the InMotion Hosting
Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!


Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

Answer

There is, yes! There are two standard ways to set up an email client: IMAP and POP3. 


IMAP is the one that 'syncs' email across your devices. It's usually more popular these days, so most guides describe enabling it by default. POP3 is the other format that behaves as you describe. 

When you configure your email, make sure that you use the 'POP3' configuration. The main difference is the port numbers-- The Incoming Port will be 995 for POP3 (as opposed to the standard 993 for IMAP). 

As always, please test it once it is set up, but that should allow you to delete email from your phone without having any effect on the server!

Answer

Hi Faysie! Since email data in regards to dates and times is rarely changed directly, this is likely a setting in your mail client. Please check the relevant documentation for your client (Horde or Roundcube if it is listed on cPanel, other software like Outlook if that is what you are using) for the client-specific instructions. If you run into trouble, don't hesitate to get in touch with our 24/7 Live Support team. They can see if something unusual is going on!

0
Answered

I believe I have an email account with my site, but I can't find it.

forevermickey.mem 3 weeks ago in Email updated by Stormy Scott (Content Marketing Coordinator) 3 weeks ago 1

I can't find the email associated with my site.

Answer

Hi Michael! I looked this up in Apple documentation/forums and it seems to be a common problem after recent updates. 

As a preliminary, please make sure you are using IMAP as POP3 does not have push as an option.

First, please try going to:
Settings > Password & Accounts > Fetch New Data > iCloud

This is just to be sure that Push is selected as an option.

If that does not present Push as an option, for the time being I would suggest using Fetch at what seems like an appropriate interval and following up in Apple specific support, though based on what I'm reading it may not be resolved until the next update. We aren't Apple specialists, though, so I would encourage you to check their support as well. I hope that helps though!

0
Answered

Problem with email

jerry 1 month ago in Email / Email Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 1 month ago 1

Hello, we have stopped receiving emails. We noticed that the backups are full, could this be the reason why?

Answer

Hello! On most accounts, especially those using Backup Manager, having a full backup will not affect receiving email. If you are using a VPS or Dedicated Server, you will want to check on how much total disk space is available, as that can cause problems receiving mail. 

If you really want to narrow down what the issue is, the surest way to do so is to send a message from an external server to an email address on your server while checking the exim logs to what error occurs and where the error is occurring. This can be a bit difficult to set up on your own, especially if you have a Shared Hosting Plan since that would make it harder to check the logs.

I would suggest getting in touch with our 24/7 Technical Support team and requesting that they try monitoring the EXIM logs when sending to the address you're experiencing trouble with to see if the error logs point towards the problem. I hope that helps solve the issue!

Answer

Hi! Administering your mail and keeping in from being marked as spam is a process that requires you and your mail administrator to constantly monitor what kind of email you are sending and how much you are sending it. If you're sending to certain large mail providers and recipients are frequently marking your mail as spam, or just not reading it, the security algorithms used by those mail providers may eventually end up marking your mail as spam. 


This could be caused by something innocuous like missing the plaintext equivalent when sending an HTML email, or sending a document like an Excel sheet with a macro that accidentally reads as something malicious. 

As general tips, be sure to check some common spam blacklists and make sure your domain has not been added to one of them. If this has occurred, the specific blacklist will usually have instructions on how to proceed with 'de-listing' your domain. 

Be sure that you have a correct SPF record for your site. These days, major mail providers all but require a strong DMARC record as well, so please make sure that is in place. If you are having trouble sending to specific email providers, check to see if they offer resources or guidelines on acceptable sending policy-- there may be a platform specific rule you will need to adapt to. 

That said, to accept or reject an email message is ultimately up to the receiving server. If you are able to, try reaching out to the administrator of one of the servers and see if you can learn more. Most servers have anti-spam software in place, and it's possible something as innocuous as a few particular words (or even punctuation choices!) can cause something to be labelled as spam. I hope that helps point you in the right direction!

0
Answered

My webmail server is not responsive

andrew 1 month ago in Email / Email Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 1 month ago 1
Answer

Hi Andrew! As a general precaution, please be sure you can access your site itself from the network you are using to check your mail. If you seem to be blocked, please check your site with a tool like shotsherpa.com and see if the site can still be accessed  from other networks. If other networks can reach your site but you cannot, it is likely that your network has been accidentally blocked by some security software.  

If the site is otherwise reachable and, according to cPanel, the email address in question is up and active, you can try checking email deliverability in cPanel for a specific error message, or get in touch with our 24/7 Live Technical Support team for help in tracking down the specific error!

0
Answered

mails to outlook

msavea 1 month ago in Email updated by Alyssa K 1 month ago 1

when i send mails from my domain to domain using outlook email, it does not reach the recipient domain. Nor I get any message. 

Answer
Alyssa K 1 month ago

Hello msavea, 

Thank you for your question regarding email delivery. It is possible that there is an issue with your email client configuration. I recommend double-checking the server settings and sending a test email to a different address. If you are using Webmail and still experiencing this issue, I recommend contacting our Technical Support team for direct assistance with your email account. 

Best Regards, 

Alyssa K. 

0
Answered

I cannot locate any emails before May 11th 2020 that I have not organized into folders. Where are they?

bob 1 month ago in Email updated by Alyssa K 1 month ago 1
Answer
Alyssa K 1 month ago

Hello bob, 

Thank you for your question regarding email. Unfortunately, without more information it is difficult to troubleshoot this issue. I recommend checking your email client or Webmail settings to see if there is an auto-delete setting for certain folders. If you would like direct assistance with this issue please contact our Technical Support team and they can look into the issue further. 


Best Regards, 

Alyssa K. 

Answer
Alyssa K 1 month ago

Hello Roy, 

Thank you for your question regarding Outlook 2007. Unfortunately, this software is not something we are able to support, so our ability to troubleshoot is limited. It is likely that there is a setting in the program that opts to temporarily remove deleted emails as opposed to permanent deletion. 


Best Regards. 
Alyssa K.