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We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

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Answered

What’s with the constant “Cannot Verify Server Identity” business?

it.admin 11 months ago in Email / Email Client Setup updated by John-Paul B (Content Marketing Coordinator) 6 days ago 11

It’s popped up 15 times just while typing this.

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Answered

Inmotion Email Domain

Hello , i would like to ask about if this domain supporting an integration with active directory. to can make the user sign-in with outlook and sync all information. if it is yes , what is the process will be from inmotion hosting site ?. or , what is the guide to do that's. thanks a lot. 

Answer

Unfortunately, the only way you could do this is by installing necessary applications with Dedicated Hosting as we only use Linux servers. However, we provide no technical support for such configurations.

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Answered

How can i create an email account?

Ella 1 year ago in Email / Everything Email updated by Ronnie H. (Content Marketing Coordinator) 6 days ago 5
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Answered

Hi I am receiving to many junk mail

Hemali 1 year ago in Email / Fighting Spam updated by Chris M (Content Marketing Coordinator) 11 months ago 1
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Answered

How do I troubleshoot an issue receiving email?

pronege 1 year ago in Email / Email Troubleshooting updated by anonymous (Content Marketing Coordinator) 1 year ago 1

I haven't received any admin emails since Tuesday

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Answered

My emails are constantly going into my client's spam folders

  • I use gmail as an email client for my website's emails.  No forwarding.
  • I have used the email authentication tool and set SPF, DKIM and DMARC (including a reject/quarantine policy)
  • Some of my email recipients have me in their address books and some of the emails that are being sent to spam are replies that I am sending to emails that they are sending to me.  (So whitelisting cannot be the answer.)
  • I have checked all blacklists and my site is not listed in any of them.

I have run MXtoolbox the ONLY errors I get are those shown below.

I quite literally cannot do business like this. What more do I need to do to even send a simple email with confidence that my client will receive it?  There is nothing more the client can do from their end.  I'm already in their address book.  There should be no reason for my emails to be going into junk.  


The fact that this is happening with the majority of my emails (and not a select few with possibly strict spam rules) means that the cause is most certainly on my end. 


Since I have taken all the steps that I possibly can and this still occurs means that the problem lies with Inmotion Hosting.

Answer

Hello, and sorry to hear that you're running in to this issue. I know that email going to spam is particularly frustrating, especially when it seems like you're doing everything right and the problem is still occurring. 


I investigated the publicly facing DNS of your domain using the 'dig' tool, and it looks like the issue is your MX records. You seem to be using the 'emailowl.com' mailing service for most of your records. The SPF you have set up is designed for sending mail from IMH servers. It's going to flag anything sent with Email Owl as likely spam. Having the Email Owl records in addition to a 'regular' record for your domain is also not advised, as the mismatch can cause problems. 

I spoke to one of the senior Support Technicians and was advised that you should reach out to emailowl.com directly for advice on how to configure SPF records to align with their service. If you are no longer using emailowl, I would suggest removing those records from your DNS in the zone editor. Hope that helps!

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Answered

Getting contacts from Horde into Gmail

jeffreykimel 2 weeks ago in Email / Email Client Setup updated by Arnel C (Content Marketing Coordinator) 2 weeks ago 1

What settings do I use to be able to import Horde contacts into my gmail?

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Answered

How do I send an email automatically at a later date or time?

jeffreykimel 3 weeks ago in Email / Everything Email updated by Alyssa K 2 weeks ago 1

I'd like to be able to send my emails at a later time without having to go back into the draft email.  Is there any way to do this?

Answer
Alyssa K 2 weeks ago

Hello jeffreykimel, 

Thank you for your question regarding sending email. Unfortunately, this will ultimately depend on what software you are using to send email. Some email clients may allow for scheduling of emails as well as ways to bypass the drafting process. I recommend reviewing the settings of the application you use for email. 

Best Regards, 

Alyssa K. 

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Answered

Email deliverability from cgi

Chuck C 3 weeks ago in Email updated by JT S. (Technical Writer) 2 weeks ago 2

I am having trouble sending e-mail from my cgi scripts to an address outside of my domain.

My script can successfully send e-mails to webmaster@my-domain.com, but not to me@gmail.com.  I've tried several perl mail modules, thinking one of those might have been the problem.


On-line references say to check my mail log, but does not tell me where that log is kept. This page (https://www.inmotionhosting.com/support/email/cpanel-logs-for-access-apache-email-error-ftp-mysql-whm/) indicates it is in /var/log, but when I access via a terminal, that directory is empty.


Some months ago, after discovering that e-mail was not being delivered, I was instructed to update my "Email deliverability" settings. Those settings are still set, and all show as valid.

How do I determine what the problem is?  Where would these errors be logged?

Answer

Hello and thanks for contacting us. Some of it can help. But we recommend following our full guide to block spam and keep your emails from being marked as such.

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Answered

Emails not being forwarded

Emik99 3 weeks ago in Email / Email Troubleshooting updated by Ronnie H. (Content Marketing Coordinator) 3 weeks ago 3

I am trying to forward my emails from the email accounts created through inmotion TO a gmail account. I have (I think) set it up correctly but the emails never make it to my gmail.  Even if I manually forward an email to my gmail it doesn’t arrive. How do I fix this?

Answer

Hi Emik, setting up Gmail as a full web client should allow you to do that: you would just be using Gmail the same way you would use a mail client like Outlook. That said, you may want to consider just using a client like Outlook, Mac Mail, or Thunderbird. That will let you send and receive emails from a variety of different domains, all from one centralized program!