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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

Want to create contact form in BoldGrid

ymohanty 2 months ago in WordPress / BoldGrid updated by Stormy Scott (Content Marketing Coordinator) 2 months ago 1

I want to create a contact form in BoldGrid. The tutorial I found online tells me to follow the FORMS item on the menu in the dashboard. I don't have the FORMS item, so it suggests to load a new inspiration. But this may destroy the work I did so far.

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Answered

Lost Password - Never actually used the site

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Answered

How can I build a new WordPress website for a client who needs their current site in the meantime?

sharonbrodin15 4 months ago in Technical Support / WordPress updated by Alyssa K 4 months ago 1

My client has a website hosted by someone else. They want me to build a new WordPress site for them, which I'll host on InMotion. But they want to keep their current site live (including the domain name) until the new site is ready.


What's the best process for doing this? I know I need the domain name before I can start building the new site here on IM.


I'm not a techie, so please explain in non-techie language, please :)

Answer
Alyssa K 4 months ago

Hello Sharon,

Thank you for your question regarding building a new WordPress site using a domain with an existing site. To do this while keeping the previous site online, you will need to perform what is called a "Hosts File Modification". This technique involves modifying the hosts file on your computer, which is a file that tells your computer where to go when entering a domain name into your browser. By modifying this file you can essentially trick your computer into viewing the site in a different location while still leaving the original site accessible to the rest of the public internet. I recommend reviewing the following guide for instructions on making this change:

https://www.inmotionhosting.com/support/website/modifying-your-hosts-file/

Once that is done, all you need to do is install WordPress to the domain as you would normally and you should be all set to start building your site. If you require direct assistance with this task I recommend contacting our 24/7 Technical Support team by emailing support@inmotionhosting.com, calling 888.321.HOST(4678), or by starting a a session via your Account Management Panel.

Best Regards,
Alyssa K

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Answered

Why is the site installed in a subfolder and not the root?

scott 4 months ago in WordPress / BoldGrid updated by Alyssa K 4 months ago 1

I requested the bold grid site be automatically installed but I am thinking that was a mistake. I don't care for the site to have the url with an extra folder and .com in it. It does not look professional.

Answer
Alyssa K 4 months ago

Hello scott,

Thank you for your question. We are happy to assist with your BoldGrid installation and we apologize for any frustration you have experienced so far. If you'd like to reinstall BoldGrid in the correct location I recommend using the Softaculous Application Installer in your cPanel account. Softaculous will allow you to clearly specify where you want to install the site as explained in the following guide:

https://www.inmotionhosting.com/support/edu/cpanel/using-softaculous/

If you are still unable to correct this issue I recommend contacting our 24/7 Technical Support team by emailing support@inmotionhosting.com, calling 888.321.HOST(4678), or by starting a chat session via your Account Management Panel.

Best Regards,
Alyssa K

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Answered

Site reimagining

LA.Rooster 4 months ago in Technical Support / WordPress updated by Stormy Scott (Content Marketing Coordinator) 4 months ago 1

I want to copy my WordPress site in a way that lets me try new themes without impacting the production site. Can anyone suggest a tutorial on doing this?

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Answered

How to set the number of backups to keep with Total Upkeep

laurel 5 months ago in WordPress / BoldGrid updated by John-Paul B (Content Marketing Coordinator) 5 months ago 1