Welcome to the InMotion Hosting
Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!


Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

0
Answered

Why Is Sending an Email Really Slow?

ch 3 years ago in Email / Send Email From A Page 0
I'm using phpMailer and SMTP authentification to send mails with secure##.inmotionhosting.com

Just a single mail to a yahoo.fr address takes about 13 seconds (that is just the duration of the phpMailer.send() function call).
Why is it that slow? are you performing specific anti-spam actions or something?
Anyway to reduce that time?
0
Answered

Problem sending e-mails through forms

We are trying to add a contact form to our wordpress website (http://www.******-*****.com) but are receiving an error when sending. The error is - "Could not instantiate mail function" Attached is a full debug of the test. Please could you advise why this is happening and help us to resolve it?
De-bug is below

Test Message Sent
wordpress Test email to info@******-*****.com
The result was:
See FAQ
bool(false)
The full debugging output is shown below:
See FAQ
object(PHPMailer)#12802 (76) {
["Version"]=>
string(6) "5.2.22"
["Priority"]=>
NULL
["CharSet"]=>
string(5) "UTF-8"
["ContentType"]=>
string(9) "text/html"
["Encoding"]=>
string(4) "7bit"
["ErrorInfo"]=>
string(36) "Could not instantiate mail function."
["From"]=>
string(22) "info@******-*****.com"
["FromName"]=>
string(24) "Fast Secure Contact Form"
["Sender"]=>
string(0) ""
["ReturnPath"]=>
string(0) ""
["Subject"]=>
string(36) "Test email to info@******-*****.com"
["Body"]=>
string(80) "This is a test email generated by the Fast Secure Contact Form
WordPress plugin."
["AltBody"]=>
string(0) ""
["Ical"]=>
string(0) ""
["MIMEBody":protected]=>
string(81) "This is a test email generated by the Fast Secure Contact Form
WordPress plugin.
"
["MIMEHeader":protected]=>
string(320) "Date: Thu, 1 Jun 2017 15:49:40 +0000
From: Fast Secure Contact Form
Reply-To: info@******-*****.com
Message-ID: <5e2a055a43d8829704b3252f67537ea6@www.******-*****.com>
X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
"
["mailHeader":protected]=>
string(73) "To: info@******-*****.com
Subject: Test email to info@******-*****.com
"
["WordWrap"]=>
int(0)
["Mailer"]=>
string(4) "mail"
["Sendmail"]=>
string(18) "/usr/sbin/sendmail"
["UseSendmailOptions"]=>
bool(true)
["PluginDir"]=>
string(0) ""
["ConfirmReadingTo"]=>
string(0) ""
["Hostname"]=>
string(0) ""
["MessageID"]=>
string(0) ""
["MessageDate"]=>
string(30) "Thu, 1 Jun 2017 15:49:40 +0000"
["Host"]=>
string(9) "localhost"
["Port"]=>
int(25)
["Helo"]=>
string(0) ""
["SMTPSecure"]=>
string(0) ""
["SMTPAutoTLS"]=>
bool(true)
["SMTPAuth"]=>
bool(false)
["SMTPOptions"]=>
array(0) {
}
["Username"]=>
string(0) ""
["Password"]=>
string(0) ""
["AuthType"]=>
string(0) ""
["Realm"]=>
string(0) ""
["Workstation"]=>
string(0) ""
["Timeout"]=>
int(300)
["SMTPDebug"]=>
int(2)
["Debugoutput"]=>
string(4) "echo"
["SMTPKeepAlive"]=>
bool(false)
["SingleTo"]=>
bool(false)
["SingleToArray"]=>
array(0) {
}
["do_verp"]=>
bool(false)
["AllowEmpty"]=>
bool(false)
["LE"]=>
string(1) "
"
["DKIM_selector"]=>
string(0) ""
["DKIM_identity"]=>
string(0) ""
["DKIM_passphrase"]=>
string(0) ""
["DKIM_domain"]=>
string(0) ""
["DKIM_private"]=>
string(0) ""
["DKIM_private_string"]=>
string(0) ""
["action_function"]=>
string(0) ""
["XMailer"]=>
string(0) ""
["smtp":protected]=>
NULL
["to":protected]=>
array(1) {
[0]=>
array(2) {
[0]=>
string(22) "info@******-*****.com"
[1]=>
string(0) ""
}
}
["cc":protected]=>
array(0) {
}
["bcc":protected]=>
array(0) {
}
["ReplyTo":protected]=>
array(1) {
["info@******-*****.com"]=>
array(2) {
[0]=>
string(22) "info@******-*****.com"
[1]=>
string(0) ""
}
}
["all_recipients":protected]=>
array(1) {
["info@******-*****.com"]=>
bool(true)
}
["RecipientsQueue":protected]=>
array(0) {
}
["ReplyToQueue":protected]=>
array(0) {
}
["attachment":protected]=>
array(0) {
}
["CustomHeader":protected]=>
array(0) {
}
["lastMessageID":protected]=>
string(56) "<5e2a055a43d8829704b3252f67537ea6@www.******-*****.com>"
["message_type":protected]=>
string(5) "plain"
["boundary":protected]=>
array(3) {
[1]=>
string(35) "b1_5e2a055a43d8829704b3252f67537ea6"
[2]=>
string(35) "b2_5e2a055a43d8829704b3252f67537ea6"
[3]=>
string(35) "b3_5e2a055a43d8829704b3252f67537ea6"
}
["language":protected]=>
array(19) {
["authenticate"]=>
string(35) "SMTP Error: Could not authenticate."
["connect_host"]=>
string(43) "SMTP Error: Could not connect to SMTP host."
["data_not_accepted"]=>
string(30) "SMTP Error: data not accepted."
["empty_message"]=>
string(18) "Message body empty"
["encoding"]=>
string(18) "Unknown encoding: "
["execute"]=>
string(19) "Could not execute: "
["file_access"]=>
string(23) "Could not access file: "
["file_open"]=>
string(33) "File Error: Could not open file: "
["from_failed"]=>
string(35) "The following From address failed: "
["instantiate"]=>
string(36) "Could not instantiate mail function."
["invalid_address"]=>
string(17) "Invalid address: "
["mailer_not_supported"]=>
string(25) " mailer is not supported."
["provide_address"]=>
string(54) "You must provide at least one recipient email address."
["recipients_failed"]=>
string(45) "SMTP Error: The following recipients failed: "
["signing"]=>
string(15) "Signing Error: "
["smtp_connect_failed"]=>
string(22) "SMTP connect() failed."
["smtp_error"]=>
string(19) "SMTP server error: "
["variable_set"]=>
string(30) "Cannot set or reset variable: "
["extension_missing"]=>
string(19) "Extension missing: "
}
["error_count":protected]=>
int(1)
["sign_cert_file":protected]=>
string(0) ""
["sign_key_file":protected]=>
string(0) ""
["sign_extracerts_file":protected]=>
string(0) ""
["sign_key_pass":protected]=>
string(0) ""
["exceptions":protected]=>
bool(false)
["uniqueid":protected]=>
string(32) "5e2a055a43d8829704b3252f67537ea6"
}
The Email debugging output is shown below:
See FAQ
2017-06-01 15:49:40 Could not instantiate mail function.
0
Answered

SMTP PHP mail suddenly not working

We use PHPMailer on our website so people can fill in a request for information and it is emailed to us. For no known reason, it stopped working over the weekend (Mar 25-26, 2017). Host is "localhost" and Port is 25. I used Telnet today to see if 25 is being blocked and it is not. How can we resolve this?
0
Answered

Email Address Doesn't Work with Web Contact Form

slpjane 3 years ago in Email / Send Email From A Page 0
When I use my domain's email address (e.g. myname@mydomain.com), the emails don't go through when sent through the contact form on my website. The form works with any other email address. Any ideas on how to fix this issue?
0
Answered

Correos electrónicos a Hotmail -- Emails to Hotmail

No puedo enviar correos electrónicos a Hotmail. Que puedo hacer para arreglarlo?

Translated: I can't send email to Hotmail. What can I do to fix it?
0
Answered

HTML form stopped working

My HTML form which emails information to me sometime between Dec. 26 and today, although I made no changes to any of those files in the last year. The error log shows a [cgi:error], and says "no such file or directory" about FormMail.pl. But that file is located exactly where the log says it is not. What should I be looking at next?
0
Answered

Email notifications no longer working from WP site.

richa144 3 years ago in Email / Send Email From A Page 0
Have there been any changes or updates that may cause my WP site to no longer be able to send out notifications emails? My "request for info" contact form, and my contract forms will no longer send out the notification emails

I'm using the latest updated version of WP, and Gravity Forms.
I did not make any changes to any of the settings.
The problem started about a week and a half ago.
When I manually go into my WP management panel I can view and see the entries but I cannot send any notification from my management site either. I can only print or make PDFs.

Thanks,
Richard
0
Answered

PHPmail extremely slow and sometimes fails

phishyman2 3 years ago in Email / Send Email From A Page 0
I currently have a very basic php page that loops through customer records (47 total) and emails them a small email using php mail. When I run a test email with just 2 customer it took one minute. It takes a total of 9 minutes to do 47 customers. After 11 minutes I still have not received an email. Is this normal? Is there a configuration change that could be made on the server? The list will be getting larger over time.
0
Answered

New email error message from Symantec

We're getting phone calls from customers telling us that they recently began receiving this error **only occasionally** when sending a particular email from our domain. Here is the error message: "This sender failed our fraud detection checks and may not be who they appear to be. Learn more about spoofing". I looked in our logs and this message appears to be generated when our customer is using MS Outlook and somehow Symantec is involved. I don't know who appointed Symantec as "email police" but their name appears in our exim_mainlog file when this error occurs.
Why are we getting this error and what can we do, if anything, to fix it? It's ridiculous -- I personally get all kinds of 'spam' in my Inbox, but I can't deliver these business emails to my customers sometimes. We are using PHPMailer, SMTP, and we apparently have the "SPF" set correctly. Now somebody is saying something about "DKIM". I don't know anything about "DKIM", I'm just a poor PHP/MySQL programmer who was hoping not to have to master The Internet from A to Z. I just want my programs to work as they should, and as they USED TO. Please advise. I really don't want to have to use a Transactional Mail Service as that's just another piece of programming we'll have to do and probably another potential point of failure whenever they do an update. Thanks
0
Answered

Sending error with WP + Contact Form 7

Hi there,

I've tried to setup a contact form (via Contact Form 7) on my WP install, located at http://www.talesfromthepinkslip.com In my form settings I have wordpress@talesfromthepinkslip.com as the address in the "From" field and I have also created the wordpress@talesfromthepinkslip.com email address via cpanel. Still, I am receiving the following message when I try to send a test submission:

"There was an error trying to send your message. Please try again later."

I've also tested the wordpress@ email address and it is indeed receiving emails from other addresses. At this point I'm not quite sure what the next step would be to resolve this issue and would appreciate any help you could offer.

Thank you!