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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

server related quere which so i menation below

usmanab1 1 year ago in Our Software and Tools / Cpanel 0
when i installed the pretashop its shwoing

showing these errors
(1)Fileinfo extension is not enabled
(2) Intl extension is not loaded
(3)Install and enable the iconv extension.
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Answered

Is it possible to change default cPanel username?

lh536 1 year ago in Our Software and Tools / Cpanel 0
Hi, is it possible to change the default cPanel username? How can I change it? Thank you!
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Answered

The Log in is invalid

Fred24 1 year ago in Our Software and Tools / Cpanel 0
I cannot make successful log in, after i input my Username and pasword- The Log in is invalid appear on the screen. I am using Phone and desktop to access my webmail. Currently, ONLY in my Phone the account is active- can receive incoming mail but cannot make successful reply (sending failed). the said issue is true for some weeks now. Only yesterday that i have encountered the issue in accessing it in my desktop. It started right after i deleted my browsing history for the past months. I cannot make log in as it says Log in is invalid.
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Answered

scheduled cron job not working

larsonc 1 year ago in Our Software and Tools / Cpanel 0
My site was moved to a different server. I recently realized that the scheduled cron jobs had stopped working. This is the path: /opt/php72/bin/php -q /home/mysite/public_html/cli/akeeba-backup.php

I updated the php to 7.2. What am I missing?
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Answered

Update DNS Zone using api

I'm trying to update a DNS A record using a custom script, but it always gives me Access Denied. What would be the correct api call for this? And where can I get an authorization token to include in the call? Here's the api url I'm using to test fetching some info, using Postman: https://.com:2083/cpsessXXXXXXXXX/json-api/cpanel?cpanel_jsonapi_user=&cpanel_jsonapi_apiversion=2&cpanel_jsonapi_module=ZoneEdit&cpanel_jsonapi_func=fetchzone_records&domain=.com Thanks
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Answered

Reset User Email Password

I am setting up all the initial email accounts for my company. I see how to setup the account to require an initial password from the user. If the user forgets his password, I would like to reset this action so the user receives a new initial password email, or set the password for one-time use and require the user to reset it on next login. Please advise.
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Answered

PHP Maximum execution time of 30, how to change this

I´d like to increase the execution time on the PHP parameters
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Answered

can't find my main site on cpanel

awaken24 2 years ago in Our Software and Tools / Cpanel 0
It used to be that I could go to the cPanel link on the WHM home page, and get logged into the cpanel for any of my domains by selecting from a drop-down list in the upper left corner of the screen.

Now, I can't access my domains; on the awakeningdynamics-temp.com, which was a throwaway setup years ago.

Screenshot:

https://www.dropbox.com/s/n1scnv1u7aq7jud/Screenshot%202018-03-14%2023.32.53.png?dl=0

How do I get to the cpanel for my other domains?
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Answered

Reset WHM Password ??

Dear All,

Please provide instructions to change WHM password.

THank you
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Answered

Cannot log-in to cPanel

mfigrs 2 years ago in Our Software and Tools / Cpanel 0
A user has granted me cPanel access to her account. I've got the "welcome to ???.com !" email with a password reset link. I used that to create my password and then got the "You have successfully updated your password for the following services: * subaccount" email.
However, I can't log into the cPanel. I have the temporary cPanel link, and I enter the correct username/password, but every time I get the red message box "The login is invalid."
What's up? Can you please fix it?