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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.


Owncloud Connection Issue

nekobaby 7 years ago in Our Software and Tools / Cpanel 0
I've installed Owncloud from the cpanel apps. Everything looks all setup correctly, but it is not possible to sync using my desktop, ipad, or iPhone apps. I think it may be an issue in the backend with the apaches handler or maybe even WebDAV.

It gives me a trying to connect/successfully connected message and then. . . .

It gives error 301:
Remote folder clientsync creation failed with error 301.
An ownCloud connection could not be established. Please check again

It looks like Owncloud was update end of last month, so maybe something changed?

I can log directly in through my browser with no problem and when I plug in the Website.com/owncloud/remote.php/WebDAV or
owncloud.website.com/remote.php/WebDAV I can login with no issues at all.

so I definitely think it's backend related somehow. Any ideas?

Mail Delivery Reports empty

ghjdfgfdg 7 years ago in Our Software and Tools / Cpanel 0

I'm trying to check if all emails sent thru my server are delivered, received, etc. I'm pretty sure they're been delivered by the server, but when I try to check for statistics using WHM/Email/Mail Delivery Reports, the list is always empty.

I've a VPS plan, is there any kind of configuration to be done?

Tks in advance,


says i don't have any installs and also says there is somehing in my root folder?

Jacquelyn 7 years ago in Our Software and Tools / Cpanel 0
Uninstalled wordpress - tried to install dolphin. Getting a “You cannot install more than one script in the root directory of a domain" error msg. I've looked at the page http://www.inmotionhosting.com/support/website/cpanel/how-to-solve-a-you-cannot-install-more-than-one-script-in-the-root-directory-of-a-domainq-error
But, that's not helping.

trying to install dolphin and getting an error msg. all the documentation is how to correct this problem using fantastico - which has been discontinued. I foll

Jacquelyn 7 years ago in Our Software and Tools / Cpanel 0
The following errors were found :

Installation cannot proceed because the following files already exist in the target folder :
Please delete these files or choose another folder.OR
Select the checkbox to overwrite all files and continue

error installing svn

abain61 7 years ago in Our Software and Tools / Cpanel 0
I am trying to install SVNManager through Softaculous. I am getting an error

The htpassword file does not exist.

Not sure where to go from here?


Cannot install Apache::GeoIP (1.99) in cPanel

ejbang 7 years ago in Our Software and Tools / Cpanel 0
I have trouble in installing Apache::GeoIP (1.99) perl module in cPanel.
Here are steps to reproduce the problem.
1. I log in AMP.
2. I link to cPanel.
3. I link to Perl Module Installer.
4. I click [Show Available Perl Module(s).
5. I browse Apache::GeoIP (1.99) perl module and click [Install] button of Apache::GeoIP (1.99).

then it is not installed saying as below:
CPAN: File::Temp loaded ok (v0.22)
CPAN: Parse::CPAN::Meta loaded ok (v1.4401)
CPAN: CPAN::Meta loaded ok (v2.112621)

CPAN.pm: Building R/RK/RKOBES/Apache-GeoIP-1.99.tar.gz

perl-64bit-hack: enabled
Please install either mod_perl 1 or mod_perl 2 first at Makefile.PL line 118.
No 'Makefile' createdCPAN: YAML loaded ok (v0.77)
/usr/local/cpanel/scripts/cpan_sandbox/x86_64/perl Makefile.PL PREFIX=/home/senaco5/perl/usr OTHERLDFLAGS=-L/usr/lib64 LDFLAGS=-L/usr/lib64 EXTRALIBDIR=/usr/lib64 -- NOT OK
Running make install
Make had some problems, won't install
Could not read metadata file. Falling back to other methods to determine prerequisites
perlmod--Install done

Would you tell me how to install it?


Can not log in to Cpanel

Arcana 7 years ago in Our Software and Tools / Cpanel 0
I have opened on the inbound side the proper ports. It use to work and I could log in but i can not any more. The following is the error message i am getting.

The connection has timed out

The server at secure129.inmotionhosting.com is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few
If you are unable to load any pages, check your computer's network
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

Web Log Not Being Archived

AZUKHiker 7 years ago in Our Software and Tools / Cpanel 0
My web log was last archived August 2012 and Webalizer and Awstats have not been updated since August either. The raw log file is just increasing in size.

Is there anything I need to reset to get the logs archiving again.

Softaculous not recognizing manual WordPress upgrade

jdgrimes 7 years ago in Our Software and Tools / Cpanel 0
Hi, I updated from WordPress 3.4.2 to 3.5 about a week ago. I didn't use Softaculous, I did it through the WordPress dashboard. Now Softaculous is giving me a message saying that I can upgrade from WordPress 3.4.2 to 3.5. Apparently it doesn't know that I already did it, just not through Softaculous. Is there a way I can tell Softaculous that I've already updated, or is this just a bug in the software?