Welcome to the InMotion Hosting
Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!


Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

0
Answered

Hosting and sharing documents

JFGV 1 year ago in File Management 0
Hello. I see there are several applications available to install via Softaculos from the cPanel.

We have been having issues sending emails due to the size of some PDF documents, so I've been thinking to upload them to our hosting account and then sharing them with our coworkers (outside of the country), clients and business partners.

All documents are PDFs, Word, Excel, PowerPoint Presentations and maybe some data from the Petrel E&P software (from Schlumberger).

So the question is: Does Inmotion support this kind of file sharing behavior/activity?

We don't want break any rule, so I prefer asking before.
0
Answered

Hummingbird Plugin - Gzip compression

10_ray 2 years ago in File Management 0
Hi, I would like to know if hummingbird is a reliable plugin to allow quicker load times of my website pages.
Secondly, In the settings in Gzip compression, how could I know which server I should choose?

Many thanks,
Raymond
0
Answered

I cannot write to my /home/ directory through MySQL

stsIT 2 years ago in File Management 0
I need to be able to write out past my /home/ directory on my server however, when I try to allow the necessary permissions, my server throws a 500 error. How can I allow MySQL to create and write to an outfile past the /home/ directory?
0
Answered

FTP Connection 530 Error

InMotionFans 3 years ago in File Management 0
Hello,

I have been having trouble using the FTP. I have not been able to use filezilla or cyberduck to connect with site. I keep getting a 530 error. I have tried to use the ip address and I am getting a fail to connect error. Is there an alternative solution to resolve issue?
0
Answered

Can't connect please help

InMotionFans 3 years ago in File Management 0
atus: Waiting to retry...
Status: Resolving address of ftp.xxxxxxxxxxxxxxxx.com
Status: Connecting to 77.104.xxxx.xxxx:21...
Status: Connection established, waiting for welcome message...
Response: 220-#########################################################
Response: 220-Please upload your web files to the public_html directory.
Response: 220-Note that letters are case sensitive.
Response: 220-#########################################################
Response: 220 This is a private system - No anonymous login
Command: AUTH TLS
Error: Could not connect to server
0
Answered

Filezilla FTP - Empty Directory listing issue

InMotionFans 3 years ago in File Management 0
Hi - After successfully logging into ftp via filezilla, i am unable to see any files. Only see "Empty Directory Listing" message. I was able to view files before.

Thanks
0
Answered

I cannot Delete , upload , move any file from My server

InMotionFans 3 years ago in File Management 0
Hay . I have and dedicated server and there i am install PHP7.1 , the problem is I cannot Delete , upload , move any file from My server via file manager but i can do all thing only From SSH .
Have any solution about that . ??
0
Answered

publishing site with Expressions 4

InMotionFans 3 years ago in File Management 0
When I try to publish my changed files I receive this error "could not open data connection to port 58126: Connection timed out (425)" I have not had any trouble in the past but haven't published any changed files for several months. I followed the instructions on the "publish using Expressions 4" page in the support center and get the above error. Thanks in advance.
0
Answered

ftp speed with filezilla or other ftp software

azanga 3 years ago in File Management 0
Hello, can you tell me how to accelerate the transfer of files via ftp? It's super slow with filezilla.
3 to 4 hours to send a script of 9000 files ...
0
Answered

Uploaded File Not Updating On Site

InMotionFans 3 years ago in File Management 0
I've uploaded a file on my site, but the file online is not updating. I've checked the file several times. I've deleted the file and uploaded an older file, but the file remains the same. I've even tried clearing my cache a few times, using another computer, and another browser. I don't know why the file won't update. If you can, please assist me with this issue. The offline version of the file looks as it should.