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We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 


Thanks for the additional information needed to give you better info. All advice you've been given to this point still applies as possibilities. If you'd like to use cPanel File Manager or FTP to achieve this, you can copy a directory to a new location.

If it's WordPress, you'll need to change the URL within the wp-config.php file and database to match that new subdomain URL. If you'd like to request support for this, you should email Web Hosting Hub Live Support with verification.

You can always create manual cPanel backups.

Please note, we're not live support and unable to modify accounts on behalf of Web Hosting Hub.


wordpress site showing installation after migration

I want to migrate wordpress (change hosting) and for this first of all i moved all files and folder to new hosting panel and change base url in wordpress,but after migration whenever i refresh home page then its showing installation of wordpress(fresh wordpress installation) so how can fix this issue ? where i am wrong ? here is my .htaccess file

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

# END WordPress

First time install of Wordpress and admin site not found on server

sarah 1 year ago in Content Management Systems / WordPress updated by JT S. (Technical Writer) 1 year ago 1

I just installed Wordpress on a domain that is not my main domain.  When you try to go to the wp-admin page it gives an error that it cannot be found, and the main page pulls up nothing.  Domains are registered with inmotion as well.  I couldn't get an outside template to show up either when uploaded, that was why I tried Wordpress to start with. 


If it's your primary domain, it normally goes in the public_html directory. If it's an addon domain, you must create it and specify it's root folder in cPanel > Addon Domains. Please see our guide on where to upload files.


McAfee didn't want me to go to inmotion hosting site....

The last few days I didn't dare login because McAfee told me this was a suspicious site. Even though I have been coming to the exact same place for a year!! Today, all is back to normal. What happened ? Did anyone else experience this?


Thanks for reporting this. I've notifed the appropriate personnel regarding this for further review. Was there a specific URL marked?


Yes. You can email Live Support requesting they reprovision your account.


Changed my WordPress temp address to the domain and now I cannot log into my admin

ApollosSteaks 3 days ago in Content Management Systems / WordPress updated by Alyssa K 1 day ago 1

This is multiple steps and I probably skipped something.

Set up new WordPess hosting with inMotion wp-3000 and started a WordPress build.

After pointing my namecheap domain to inMotion DNS I was able to access the site but would see the temp address after clicking a link.

So I updated the WordPress temp address to the domain from the WordPress admin which updated the site to display the domain while clicking through. However, now I cannot log back into my WordPress admin to finish the website.

Did I skip a step when pointing DNS or was switching the temp address in admin not the way to do it?

Alyssa K 1 day ago

Hello ApollosSteaks, 

Thank you for your question regarding WordPress. It is likely that the temporary URL is still being defined in the WordPress database or within the wp-config.php file itself. I recommend reviewing this guide that shows how to modify the WordPress URL in these places:


Please let us know if you have any further questions, we are happy to help! 

Best Regards, 

Alyssa K. 


cannot install Plugin due to existing folder

Had the plug-in for a while but removed from the plugin list and try to install again and getting the following error:
Installation failed: Destination folder already exists.
Let me know if you have any idea to fix this. 

The folder route should something like  > wp-content > plugins > simple calendar but I can't find and delete it from there.



Missing a Temporary folder

JHG 4 weeks ago in Content Management Systems / WordPress updated by Ronnie H. (Content Marketing Coordinator) 3 weeks ago 3

cannot upload anything to my Media Library


Hi, JHG! While you won't be able to change the temporary folder to something above the level of access your account has, you can still change the temporary folder to something your account has access to. Just use cPanel's file manager to create the folder and fill out the file path accordingly. If you want to make changes at root level, you might consider a VPS. 

What specific situation/error led to the issue though? There may be an easier solution.


Error 500: internal server error after set deny/allow in .htaccess file

Jimmie 1 month ago in Content Management Systems / WordPress updated by Alyssa K 1 month ago 1

I was following the WordPress article https://www.inmotionhosting.com/support/edu/website-design/access-specific-filetype/

In my .htaccess file under public_html folder, I pasted the exact code,

Order Allow,Deny
Deny from all

<FilesMatch ".(jpg|gif|png)$">
Order Deny,Allow
Allow from all

Then I encountered Error 500 while trying to load up my website. Please advise. 

Alyssa K 1 month ago

Hello Jimmie, 

Thank you for your question regarding .htaccess code. I recommend adding a \ to the FilesMatch line as below:

<FilesMatch "\.(jpg|gif|png)$">

Best Regards, 

Alyssa K.