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I've set up a subdomain through CPANEL pointing to my BigCommerce store shop.ultimategaming.net -> store-qtuskq975m.mybigcommerce.com
It hasn't propagated in more than 15 hours (I know CPANEL takes max 8 hours). I've also tried setting up an A RECORD instead pointing to my store's IP address, also to no avail. I switched it back to CPANEL as per BigCommerce support's instructions. They told me they couldn't locate the DNS and that I should get in touch with you to see what the problem is?
Thank you :)
I set up a custom name server for my reseller account using your instructions. I created both ns1 and ns2 and directed them to my shared IP address. However, if I use your default name servers (ns1.servconfig.com & ns2.servconfig.com) I'm provided with 2 IP addresses.
From my understanding, the 2 default DNS servers would provide more redundancy. Unless they're both hosted on the same machine... And even then, as long as they're hosted on a different machine than my websites, it's still more redundancy than hosting my name server AND websites on the same machine.
I've seen this question asked in the comments several times, with the back-end details being skimmed over / ignored. DNS is one of, if not the most important aspect of running a website, right? Many large websites will host DNS separately with a dedicated host...
Should a novice even be messing around with this stuff? It's cool to have your own branded servers and all, and it will help if I have to move my clients sites... but if any problems arise I won't have a clue where to start...
I would really appreciate some clarification here!
Customer support service by UserEcho