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Answered

How Do I Install an SSL Certificate for All My Websites?

filmssolutions 4 months ago in Technical Support / Security updated by Carlos D (Content Marketing Coordinator) 4 months ago 3

Hello I have more than 1 website and i would like them all to be protected, if a bought a dedicated SSL for my root can all website be protected.. i'm not a resaler, i just have more then 1 website..  Thanks

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Answered

How Do I Point My Domain to an IP Address?

HPHaas 4 months ago in Technical Support / DNS/Nameservers updated by Carlos D (Content Marketing Coordinator) 4 months ago 2

I have a second domain registered with inmotion. I also have a server on a personal public static IP. I would like the DNS record for m domain name to point to my IP address. Can this be done?

Answer

Hello.

Thanks for posting your question about pointing your domain to a static IP address. You will need to make sure the domain is pointed to our nameservers. Then, you can add the domain to your cPanel account. Once the domain is added to cPanel you can modify the A record to point the domain to the IP address you desire. 


NOTE: You will need to allow about 24-48 hours for the DNS to propagate throughout the internet before the domain begins routing to the new IP address.


I hope this helps!

Sincerely,

Carlos D.

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Answered

How Do I Obtain a Written Agreement for Processing Cardholder Data?

don_labriola 4 months ago in Technical Support / Security updated by Carlos D (Content Marketing Coordinator) 4 months ago 1

PCI compliance: do you have a standard service agreement statement to answer 12.8.2 Is a written agreement maintained that includes an acknowledgement that the service providers are responsible


Inmotion hosting. I have a vps, passing all scans. I am looking for your standard security boiler plate to have on hand in response to this question. 

12.8.2

Is a written agreement maintained that includes an acknowledgement that the service providers are responsible for the security of cardholder data the service providers possess or otherwise store, process, or transmit on behalf of the customer, or to the extent that they could impact the security of the customer's cardholder data environment?

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Answered

What Happened to My Website Files?

bilal.ashraf 4 months ago in Technical Support / Website updated by Carlos D (Content Marketing Coordinator) 4 months ago 1

I lost the files of my primary domain, I dont know what happen suddenly.. kindly tell me what does it happen


Am using your hosting where I run too many websites, After a week, i check just today so i lost my whole website which is my primary domain.




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Answered

How Do I Reset My Password?

Raelene 4 months ago in Technical Support updated by Carlos D (Content Marketing Coordinator) 4 months ago 1

I need to reset my password please

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Answered

How Do I Sync My InMotion Calendar to My iPhone?

support 4 months ago in Technical Support / cPanel updated by Carlos D (Content Marketing Coordinator) 4 months ago 1

how to sync Inmotion calendar to Iphone

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Answered

How Do I Troubleshoot a New Page Not Appearing on My Website?

k7ky 4 months ago in Technical Support / Website updated by Carlos D (Content Marketing Coordinator) 4 months ago 1

Cannot access new page @ example.com/rabbit/index.html

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Answered

I need to set the php setting "allow_url_fopen" to "On".

Charles 4 months ago in Technical Support / Website updated by Arnel C (Content Marketing Coordinator) 4 months ago 3

I intend to install Drupal using Composer and the php setting "allow_url_fopen" needs to be set to "On". The system default seems to be set to "Off". I have a local php.ini file, that was created through cPanel, in my home directory with the "allow_url_fopen" set to "On". However Composer won't run and complains about the incorrect setting. If from my directory I execute the command ">php -i | grep allow_url_fopen" I see the output as "allow_url_fopen => Off => Off".

Why is then when I run php from my home directory the settings in the local php.ini file aren't being respected?

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Answered

DNSADMIN Seems crashing seems to be the root of backups failing. The server is clustered for DNS. Editing a zone record fails in whm/cpanel with the message: The system failed to read up to 16 KB from a file handle because of an error: Connection reset by

MFrakes 4 months ago in Technical Support / DNS/Nameservers updated by John-Paul B (Content Marketing Coordinator) 4 months ago 1

DnsAdmin crashing seems to be the root of backups failing. The server is clustered for DNS. Editing a zone record fails in whm/cpanel with the message: "The system failed to read up to 16 KB from a file handle because of an error: Connection reset by peer at /usr/local/cpanel/Cpanel/DnsUtils/AskDnsAdmin.pm line 134."

I've tried updating, restarting the service, rebooting the server, and double checking the cluster status.