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Ask questions, search for answers, and connect with community members from around the globe! Our forums are open 24/7/365, however, our dedicated InMotion Hosting Community Team monitors questions between 9 am - 5 pm ET, Monday - Friday!


We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

+4
Answered

Biz 254 has been down for the Entire week. No Website, but more importantly. NO Email.

Modelworks 10 months ago in Server / Connectivity updated by Arnel C (Content Marketing Coordinator) 5 days ago 5

6 days now This is not Acceptable. I never had an outage like this with Host gator, Godaddy or Name Cheap.  Is there a way to get Email Access?  We not only have Web Access, but we have NO Email access too.  We are Dead!!! Any Workarounds?  Anybody have a solution to get email working? 

+3
Answered

Are InMotion Hosting servers down?

jack wang 5 months ago in Server / Connectivity updated by John-Paul B (Content Marketing Coordinator) 4 days ago 6
Answer
Alyssa K 4 days ago

Hello, 

Thank you for your questions regarding server connectivity. It is possible that your account is housed on a server that is currently undergoing unplanned maintainance. I recommend keeping an eye on the following status page for updates:

https://status.inmotionhosting.com/

If you are not on one of the affected servers, I recommend contacting our Technical Support team to troubleshoot your connectivity issue:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards,

Alyssa K.

+2
Answered

Installing Novi Builder

Thomas 1 year ago in Technical Support / Server updated by JT S. (Technical Writer) 1 year ago 2

Hello

I have downloaded the novi builder and am looking to upload it to my server. I just dont know how to or where to start

Can someone help?

Thanks

Answer

Please see our guide for where to upload files and how to upload files.

+2
Answered

CPanel not loading. What's up with that? Other site loads fine.

Baz 1 year ago in Technical Support / cPanel updated by Chris M (Content Marketing Coordinator) 4 days ago 1
+1
Answered

Changing your PHP Version in cPanel

Scott Roman 3 months ago in Technical Support / cPanel updated by Alyssa K 3 months ago 1

I am being told that I need the most recent version of PHP, which happens to be PHP 7.4. However, I cannot seem to find version 7.4 in cPanel anywhere. Where would I go about getting it?

Answer
Alyssa K 3 months ago

Hello Scott, 

Thank you for your question regarding PHP versions. If 7.4 is not visible in the PHP configuration menu, then it may not be available on your server. I recommend contacting our Technical Support team to see if 7.4 can be accessed:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

+1
Answered

How i update grub on my VPS

Bilel Azri 6 months ago in Technical Support / VPS Hosting updated by Ronnie H. (Content Marketing Coordinator) 4 days ago 1

i installed a new kernel and i wanna update the grub to boot on the new kernel 

Answer

Hello and thanks for contacting us. All files in your /bg_cayennesweden.com directory (URL http://cayennesweden.com/bg_cayennesweden.com/) need to be moved into the parent (one up) folder. Please contact our Live Support if you need assistance with this.