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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

What is the best Cart option for my new website?

I have a clothing brand we are trying to launch. I need best cart and payment system for a small budget. What are best options? I own domain and Linux hosting cpanel.

+1
Answered

How do I troubleshoot the error I am receiving when trying to log into WordPress?

katmhurley 10 months ago in Technical Support / WordPress updated by Carlos D (Content Marketing Coordinator) 10 months ago 1

I haven't even set my website up yet but when trying to sign into the WordPress dashboard using my admin address, I get the following response: This page isn’t working www.example.com didn’t send any data. ERR_EMPTY_RESPONSE Can you help?

+1
Answered

How do I troubleshoot the following error: (XID 9rn3p4) The domain “example.com” already exists in the userdata?

Andrew Martin 10 months ago in Technical Support updated by Carlos D (Content Marketing Coordinator) 10 months ago 1

Hello, I am trying to add on this existing domain (example.com) which is registered at InMotion Hosting and I am getting error:  (XID 9rn3p4) The domain “example.com” already exists in the userdata.

What am I doing wrong?

+1
Answered

How do I troubleshoot an issue receiving email?

pronege 10 months ago in Technical Support / Email updated by Carlos D (Content Marketing Coordinator) 10 months ago 1

I haven't received any admin emails since Tuesday

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Answered

Can I set a specific login and password for our developer?

homs4dogs 10 months ago in Technical Support / Website updated by Carlos D (Content Marketing Coordinator) 10 months ago 1
0
Answered

FTP password change

timharris 2 days ago in Technical Support / cPanel updated by Stormy Scott (Content Marketing Coordinator) 2 days ago 1
0
Answered

hi, I can't to connect to the vps by ssh (putty). I added public key to vps.

Edil 5 days ago in Server / Connectivity updated by Alyssa K 4 days ago 3

Hello.

hi, I can't to connect to the vps by ssh (putty). I added public key to vps.

Answer
Alyssa K 4 days ago

Hello Edil, 

Thank you for your question about connecting to your VPS via SSH. I recommend reviewing the following article that outlines that process, including what username and password to use to login:

https://www.inmotionhosting.com/support/website/ssh/how-to-login-ssh/

Please let us know if you have any further questions, we will be happy to help.
 

Best Regards, 
Alyssa K. 

0
Answered

php shows on page instead of executing

lmre1121 2 weeks ago in Technical Support / Website updated by Stormy Scott (Content Marketing Coordinator) 1 week ago 1

I'm trying to set up a simple contact form using html and php, but the php code shows up on the page instead of executing. Suggestions?