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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

susata.lk account suspended

susata.lk 1 month ago in Server / Server Usage updated by Stormy Scott (Content Marketing Coordinator) 1 month ago 2
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imagick installition or enable in direct admin in 7.3 version PHP

 How to solve, The optional module, imagick, is not installed, or has been disabled in direct admin 7.3 version PHP

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Why is a public URL not accessible from my server?

eric_says_hi 2 months ago in Server / Connectivity updated by Arnel C (Content Marketing Coordinator) 2 months ago 3

`curl -IL https://cdn.podseed.org/` works on my local machine but on the server I get "curl: (6) Could not resolve host: cdn.podseed.org"

Answer
Alyssa K 2 months ago

Hello eric_says_hi, 

Thank you for your question. You may need to open a specific port in order to connect to that service. I recommend checking the documentation for the CDN you are using to see what system requirements may be necessary. 

Best Regards, 

Alyssa K. 

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What US States are my servers located in?

info 2 months ago in Server / General Server Setup updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

Hi, I have a dedicated server and wondering what US State or States the servers are located in? Or how do you find this out? Thank you.

Answer

Happy to help! The west coast servers are located in California, while the east coast servers are located in Virginia. The information usually displays in the AMP Technical Details section, and will also be reflected by the default server time if you have not changed it since you started your plan. If it's not listed there, just send a quick noted to our dedicated server specialists on the Advanced Product Support team and they'll let you know the location for your specific server!

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Why should I have a dedicated IP address?

sbyrd 2 months ago in Technical Support / Server updated by Stormy Scott (Content Marketing Coordinator) 2 months ago 1

I am really green regarding hosting and the myriad of details.  I purchased an SSL and now on the window to upload it, I am given no choice but to pay for a Dedicated IP Address.  Why do I need a Dedicated IP address and why do I not have a choice? 

Does this have anything to do with the SSL?

Any help appreciated.

Have a great day!

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Trying to install Node.js

DVB 2 months ago in Technical Support / Server updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

Using this article, both methods of trying to install Node.js do not seem to work, so am wondering if this article is outdated.

https://www.inmotionhosting.com/support/website/ssh/install-nodejs/#comment-59359

[---@ecbiz--- ~]$ nvm use node
Warning: cannot open configuration file /etc/man.config
node: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.14' not found (required by node)
node: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.18' not found (required by node)
node: /usr/lib64/libstdc++.so.6: version `CXXABI_1.3.5' not found (required by node)
node: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.15' not found (required by node)
node: /lib64/libc.so.6: version `GLIBC_2.16' not found (required by node)
node: /lib64/libc.so.6: version `GLIBC_2.17' not found (required by node)
node: /lib64/libc.so.6: version `GLIBC_2.14' not found a(required by node)
nvm is not compatible with the npm config "prefix" option: currently set to ""
Run `nvm use --delete-prefix v14.2.0` to unset it.

Running 'nvm use --delete-prefix v14.2.0' does not do anything.

Trying Option 2 - rvm I get the following:

[---@ecbiz--- ~]$ curl -sL https://rpm.nodesource.com/setup_11.x | bash ▒▒
bash: –: No such file or directorytps://rpm.nodesource.com/setup_11.x | bash –

Please advise. Thank you.

Answer

Hi DVB! Unfortunately, this article is meant for VPS and Dedicated Hosting accounts. I have edited the information you pasted for your privacy, but according to the information you posted, you are attempting to install Node on a standard account on one of our Shared Hosting plans. 

If you do upgrade to a VPS or Dedicated hosting plan, please keep in mind that you will need to use root access to install node. 

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looking to move website that is .asp, and unix based server

mardy 2 months ago in Technical Support / Server updated by Stormy Scott (Content Marketing Coordinator) 2 months ago 1
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hi, I can't to connect to the vps by ssh (putty). I added public key to vps.

Edil 3 months ago in Server / Connectivity updated by Alyssa K 3 months ago 3

Hello.

hi, I can't to connect to the vps by ssh (putty). I added public key to vps.

Answer
Alyssa K 3 months ago

Hello Edil, 

Thank you for your question about connecting to your VPS via SSH. I recommend reviewing the following article that outlines that process, including what username and password to use to login:

https://www.inmotionhosting.com/support/website/ssh/how-to-login-ssh/

Please let us know if you have any further questions, we will be happy to help.
 

Best Regards, 
Alyssa K. 

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work with an external scanner

I work with a client account **************************
Connected script from virusdie.com
But the script does not work "requests for external resources are prohibited on the side of your hosting provider"
I need to open access to the https://************ file so that it can crawl the site
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Setup subdomain on different server than the domain resides on

My company host two website on different Inmotion hosting servers. One of the servers is a VPS and I would like to add a subdomain of the domain hosted on it to the other server, which is dedicated.
An "A" record for the subdomain has been added to the DNS in Network Solutions that points to the IP address of the dedicated server. It's easy to setup a subdomain for the existing domain on the server,
but it's not clear what needs to be done to setup a subdomain for a the domain that does not exist on the server. Through research I've come across the following potential solutions.

1) Add an account for the subdomain's domain in WHM.
2) Use the "Addon domains" option in cPanel.
3) Add sub-domains as virtual host in Apache.

Any assistance you could provide would be appreciated.