Welcome to the InMotion Hosting
Community!

Ask questions, search for answers, and connect with community members from around the globe! Our forums are open 24/7/365, however, our dedicated InMotion Hosting Community Team monitors questions between 9 am - 5 pm ET, Monday - Friday!


We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

+4
Answered

Biz 254 has been down for the Entire week. No Website, but more importantly. NO Email.

Modelworks 10 months ago in Server / Connectivity updated by Arnel C (Content Marketing Coordinator) 5 days ago 5

6 days now This is not Acceptable. I never had an outage like this with Host gator, Godaddy or Name Cheap.  Is there a way to get Email Access?  We not only have Web Access, but we have NO Email access too.  We are Dead!!! Any Workarounds?  Anybody have a solution to get email working? 

+3
Answered

Are InMotion Hosting servers down?

jack wang 5 months ago in Server / Connectivity updated by John-Paul B (Content Marketing Coordinator) 4 days ago 6
Answer
Alyssa K 4 days ago

Hello, 

Thank you for your questions regarding server connectivity. It is possible that your account is housed on a server that is currently undergoing unplanned maintainance. I recommend keeping an eye on the following status page for updates:

https://status.inmotionhosting.com/

If you are not on one of the affected servers, I recommend contacting our Technical Support team to troubleshoot your connectivity issue:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards,

Alyssa K.

+2
Answered

Installing Novi Builder

Thomas 1 year ago in Technical Support / Server updated by JT S. (Technical Writer) 1 year ago 2

Hello

I have downloaded the novi builder and am looking to upload it to my server. I just dont know how to or where to start

Can someone help?

Thanks

Answer

Please see our guide for where to upload files and how to upload files.

Answer

Hello and thanks for contacting us. All files in your /bg_cayennesweden.com directory (URL http://cayennesweden.com/bg_cayennesweden.com/) need to be moved into the parent (one up) folder. Please contact our Live Support if you need assistance with this.

-1
Answered

is there a way to retrieve an older version of a file?

kntdad 1 year ago in Server / Server Usage updated by Ronnie H. (Content Marketing Coordinator) 4 days ago 1
+1
Answered

How do I redirect a domain to a web page?

jr0410 1 year ago in Server / General Server Setup updated by John-Paul B (Content Marketing Coordinator) 1 year ago 3

I need to redirect fatherbakerkofc.com to http://uknight.org/?CNO=2243

How can I do so from the control panel? 

Answer

Hello.

Thanks for posting your question regarding your web server supporting PHP Exif. You can utilize a phpinfo.php page to determine what PHP configuration your web server includes. I recommend reviewing the phpinfo.php page on your web server to determine if your website will support Exif. If you are a customer of InMotion Hosting, you can always contact our Live Technical Support for further assistance with your account. I hope this helps!

Sincerely,

Carlos D.

+1
Answered

unable to renew my ssl

Abhilash 1 year ago in Server / General Server Setup updated by Arnel C (Content Marketing Coordinator) 11 months ago 2
0
Answered

The server is down. I was told there was a "catastrophic server failure" Is there any hope for retrieval?

The server is down. I was told there was a "catastrophic server failure" I'm very upset to say the least. Is there any hope of retrieving my blog? I cannot recreate all my blog posts. Please help. Im waiting on chat but I'm the 28th person in queue.  Please put a general message on your website for all of us suffering out here.

Answer

Hello! Sorry that you had to deal with this issue, but from what I've seen from our technicians, any issues from this morning should be resolved. Publicly available status information is always available on our status page. Details on the status of specific servers are kept behind user verification for the sake of privacy. If you're still experiencing site issues, please try clearing any caches, especially if you're using a CMS like CloudFlare. Hope that helps!

0
Answered

After setting up a swap file the "swapon" command doesn't work

masterlifterpro 3 weeks ago in Technical Support / Server updated by Alyssa K 2 weeks ago 3

Went to set  up swap file and after competing the Swapon command did not work. Is there something I'm missing here??

Answer
Alyssa K 2 weeks ago

Hello masterlifterpro, 

Thank you for your reply. At this point, I would recommend contacting our Technical Support team for direct assistance with this task. You will likely need to review any error messages or error logs associated with swap to pinpoint why the command is not functioning properly. 

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 
Alyssa K.