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We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

Answer
Alyssa K 2 months ago

Hello Ellis Thompson, 


Thank you for your question regarding your hosting account. I recommend contacting our Customer Service team for assistance with this issue:

https://www.inmotionhosting.com/support/billing/how-to-contact-customer-service/

Best Regards, 

Alyssa K. 

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Answered

What server should I upgrade to?

Ami Sender 2 months ago in Customer Service / Hosting updated by Alyssa K 2 months ago 1

I currently have a VPS-1000HA-S plan and running out of resources... 

What will be the best upgrade plan for me?

Answer
Alyssa K 2 months ago

Hello Ami, 


Thank you for your question regarding upgrading. One option would be to upgrade your VPS to the 2000HA-S or 3000HA-S to have access to additional system resources. I recommend reviewing the VPS hosting plans and their specifications below:

https://www.inmotionhosting.com/managed-vps-hosting

The other option is to upgrade to a Dedicated Hosting plan that will give you total control over your system resources and availability. I recommend reviewing our Dedicated Hosting plans to see if this option is better suited for your needs:

https://www.inmotionhosting.com/dedicated-servers

Best Regards, 

Alyssa K. 

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Answered

What is the best way to make separate and totally isolated websites on the same inmotion managed vps

mohamed.amro 3 months ago in Customer Service / Hosting updated by Ronnie H. (Content Marketing Coordinator) 3 months ago 1

Hi, what is the best way to make separate and totally isolated websites on the same inmotion managed vps for example if one of them became vulnerable and get hacked that cann't affect the other websites on the server ?

Thanks!

Answer

Hello! Standard industry practice in this situation is to create a new cPanel account for the website. You would be managing the server, and the cPanel accounts, from WHM. This is a higher level of security than cPanel, so putting each site on its own cPanel separates them and prevents cross-contamination. Hope that helps!

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Answered

Add back website and email

bsnodgrassz1 4 months ago in Customer Service / Hosting updated by Ronnie H. (Content Marketing Coordinator) 4 months ago 1

At one time you had my domain, website and email. I maintained the domain but let the website and email expire. Can I get my website and email put back in service?

Answer

Hello, for your privacy I removed the domain name listed from your post. While data is sometimes maintained for a brief period after an account cancellation, the space is ultimately reclaimed by the server after cancellation, effectively clearing it out. 


There is  a chance that accounts which have been cancelled for less than three months will still have their data, but accounts that have been cancelled for longer than three months will have been reclaimed by the server and the data will no longer be available. 


If you would like to check on specifics of a particular account, please feel free to reach out to our 24/7 Technical Support team. We can also help you restore any backups of your site which you may have once you set your account up again!

Answer
Alyssa K 6 months ago

Hello tailoress, 

Thank you for your question regarding account suspensions. Unfortunately, as this is a public forum, I am unable to provide account-specific advice. I recommend contacting our Customer Service team to discuss account suspensions:

https://www.inmotionhosting.com/support/billing/how-to-contact-customer-service/

Please let us know if you have any further questions, we are happy to help! 

Best Regards, 
Alyssa K. 

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Answered

cancelation of hosting

Maroof 8 months ago in Customer Service / Hosting updated by Stormy Scott (Content Marketing Coordinator) 8 months ago 1

I need to cancel my hosting 

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Answered

I would like to talk to someone about moving my website over to your company. I am a small home builder and the service I have right now is to pricey and very poor service. My name is Web Walker and my site is elkinnewhomebuilder.com my e mail is w3walk@a

w3walk 10 months ago in Customer Service / Hosting updated by Stormy Scott (Content Marketing Coordinator) 10 months ago 1

I would like to talk to someone about moving my website over to your company. I am a small home builder and the service I have right now is to pricey and very poor service. My name is Web Walker and my site is elkinnewhomebuilder.com 

0
Answered

Transfer Reseller hosting today at night

ticoscr 10 months ago in Customer Service / Hosting updated by Stormy Scott (Content Marketing Coordinator) 10 months ago 1
I just bought the hosting reseller service and I require the transfer from hostforweb.com