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Ask questions, search for answers, and connect with community members from around the globe! Our forums are open 24/7/365, however, our dedicated InMotion Hosting Community Team monitors questions between 9 am - 5 pm ET, Monday - Friday!


We welcome new discussions and questions. Before posting we do ask that you do a quick search first to see if your topic has already been addressed. 

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Answered

How do i restore from a thumb drive?

kirkland balleski 8 months ago in Other / General Information updated by JT S. (Technical Writer) 8 months ago 1
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Answered

The requested page cannot be found error

akram 1 year ago in Other / General Information updated by Ronnie H. (Content Marketing Coordinator) 6 days ago 1
Answer

Hello Akram,

Sorry for the problem with the error not finding the page.  Generally, this is a 404 error.  You would need to check the URL for accuracy or speak with the website administrator to determine why there is a problem with loading the page.  We would need more detail to identify why you are having the error. 

If you have any further questions, please let us know.

Kindest regards,

Arnel C.

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Answered

how do I set adobe to open files with

tina n gross 1 month ago in Other / General Information updated by Ronnie H. (Content Marketing Coordinator) 1 month ago 1
Answer

Hello! That depends on your operating system. 

For Windows, right-click on the file and select Properties. There will be a section labelled 'Opens With.' Select the Change button next to it, then find the program you would like to use to open the file. 

On Mac, right-click or control-click on the file and select Get Info. Look for the section labelled 'Open With,' and choose the app you would like to use. Hope that helps!

Answer
Alyssa K 2 months ago

Hello Mohan, 

Thank you for your question regarding WordPress site URL changes. If you are unable to get into the dashboard, you will likely need to go into the WordPress database and update the site URL to the correct one:

https://www.inmotionhosting.com/support/edu/wordpress/wordpress-changing-the-site-url-and-home-settings/

Best Regards, 

Alyssa K. 

Answer

Hi, Yq! It's possible that the name of the database was changed, which can occur sometimes if a site was copied or transferred or renamed. Please check the MySQL databases in your site's cPanel to verify that the name is correct. 

Answer

Hi, Henry! If you want to get your website out there and noticed, you're going to need to learn about Search Engine Optimization (SEO). This is the art and science of getting your website promoted, cross-linked, and highly ranked in search engines like Google. It's a big and sometimes complicated topic, but we have a SEO Getting Started Guide in our support center. That should help give you enough foundational knowledge to get going. Don't forget to check out our blog as well, where we often have articles filled with SEO tips!

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Answered

Can I rate a meeting room using the app on my iPhone?

k.wlasenko 5 months ago in Other updated by Stormy Scott (Content Marketing Coordinator) 5 months ago 1
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Is a backup available

jlbrown 1 year ago in Other / General Information 0
I tried to do an update on my website and corrupted something. Unfortunately, I didn't back it up beforehand. Does InMotion do automatic periodic backups? Anything from within the last 12 months would be helpful.
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Answered

Installing Tomcat and OpenCMS

doug4350 1 year ago in Other / General Information 0
Hi inmotion hosting team,
I have a simple site with static content created in OpenCMS - a landing page and a couple of page links branching off. I'm trying to find out how to get traffic routed to my domain and to the Tomcat connector for it to process requests.
I've installed Tomcat in my user account and it is running on the default port 8080. My first assumption is I need to have port forwarding configured by you guys to allow traffic in to my hosted domain. Is that correct?
I would like to allow ports 80 and 443, where I will only be using port 80 for testing connectivity into my domain.
With port 443, are the certs installed under $HOME/ssl to be used with Tomcat and other ssl based apps?

Thanks for any guidance you can offer.
- Doug
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Answered

Email asking for credit card photo

Przzz 1 year ago in Other / General Information 0
Hi, i just purchased your "Power" Shared hosting plan
I called the sales departament to verify my account, everything went ok but then i got an email asking for a photo of my ID and Debit Card, is this normal or is it some kind of phishing?