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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

0
Answered

How can I enable LDAP server?

Alex G. 1 month ago in Our Software and Tools updated by Ronnie H. (Content Marketing Coordinator) 1 month ago 1

I want to start using LDAP Auth in my Moodle and got a massage:

The PHP LDAP module does not seem to be present. Please ensure it is installed and enabled if you want to use this authentication plugin.

How can I  enable this module in my PHP 7.1.33?

Answer

Hi Alex! If you are on a VPS or Dedicated Server, you can SSH in to your server and install LDAP from the command line. LDAP is not part of our standard supported installable software, so unfortunately you would need to reach out to your developer for installation assistance. If you do need help getting it up and running, please reach out to our Managed Hosting team to see if it is a project they may be able to help you with!

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Answered

I have shared hosting. I have one domain that the 3rd party ssl will expire tin 24 days. I wish to delete the certificate and install free auto ssl. I don't have WHM

paul oneill 2 months ago in Our Software and Tools / Cpanel updated by Ronnie H. (Content Marketing Coordinator) 2 months ago 1

have shared hosting. I have one domain that the 3rd party ssl will expire tin 24 days. I wish to delete the certificate and install free auto ssl. I don't have WHM

Answer

Hi Paul! Don't worry, you don't need WHM to delete the old certificate-- I know the article we have on the topic is a bit misleading because it starts of talking about WHM, but the section titled 'How to Delete an AutoSSL certificate' covers the necessary steps. The main thing to remember here is, do not delete your AutoSSL certificate, but use those steps to delete the 3rd party certificate you are trying to get rid of! 

I'm working on an update of that article more specific to the situation, which I hope will be less confusing. Apologies for that!

Anyway, once you go in to SSL/TLS, click on 'Certificates,' and delete the certificate you no longer want, all you have to do is make sure AutoSSL is enabled, then run AutoSSL in cPanel. That should install a new free AutoSSL!

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Answered

server related quere which so i menation below

usmanab1 1 year ago in Our Software and Tools / Cpanel 0
when i installed the pretashop its shwoing

showing these errors
(1)Fileinfo extension is not enabled
(2) Intl extension is not loaded
(3)Install and enable the iconv extension.
0
Answered

Is it possible to change default cPanel username?

lh536 1 year ago in Our Software and Tools / Cpanel 1
Hi, is it possible to change the default cPanel username? How can I change it? Thank you!
0
Answered

The Log in is invalid

Fred24 2 years ago in Our Software and Tools / Cpanel 0
I cannot make successful log in, after i input my Username and pasword- The Log in is invalid appear on the screen. I am using Phone and desktop to access my webmail. Currently, ONLY in my Phone the account is active- can receive incoming mail but cannot make successful reply (sending failed). the said issue is true for some weeks now. Only yesterday that i have encountered the issue in accessing it in my desktop. It started right after i deleted my browsing history for the past months. I cannot make log in as it says Log in is invalid.
0
Answered

scheduled cron job not working

larsonc 2 years ago in Our Software and Tools / Cpanel 0
My site was moved to a different server. I recently realized that the scheduled cron jobs had stopped working. This is the path: /opt/php72/bin/php -q /home/mysite/public_html/cli/akeeba-backup.php

I updated the php to 7.2. What am I missing?
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Answered

My email SMTP client is being blocked by the server

nryker 2 years ago in Our Software and Tools / Whm 0
We have a VPS with you and on it we are trying to connect our email sending client (hosted on our domain foundfirst.com) with our SMTP relay server but it is giving the following error: https://www.screencast.com/t/J1lKg9t0ZBt

The support staff for our sending platform was able to connect with the same credentials from the sender installed on their own server, and here is what they said:
https://www.screencast.com/t/Cgot8OcVZ

Our email sender is hosted in a subfolder on our domain foundfirst.com

What could be causing the software on our domain to be blocked from connecting to our SMTP relay server?
Thanks
0
Answered

Update DNS Zone using api

I'm trying to update a DNS A record using a custom script, but it always gives me Access Denied. What would be the correct api call for this? And where can I get an authorization token to include in the call? Here's the api url I'm using to test fetching some info, using Postman: https://.com:2083/cpsessXXXXXXXXX/json-api/cpanel?cpanel_jsonapi_user=&cpanel_jsonapi_apiversion=2&cpanel_jsonapi_module=ZoneEdit&cpanel_jsonapi_func=fetchzone_records&domain=.com Thanks
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Answered

Reset User Email Password

I am setting up all the initial email accounts for my company. I see how to setup the account to require an initial password from the user. If the user forgets his password, I would like to reset this action so the user receives a new initial password email, or set the password for one-time use and require the user to reset it on next login. Please advise.
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Answered

PHP Maximum execution time of 30, how to change this

I´d like to increase the execution time on the PHP parameters