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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

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Answered

is my domain already transferred?

Answer

Hi Harry! If the domain has been transferred, it will show up in your Account Management Panel in the 'Domains' section. 

A domain can show up in cPanel before it is transferred to your account here, and before the domain is pointed to our nameservers, so always check AMP to confirm a transfer! If the domain status is unclear after checking AMP, please reach out to our 24/7 Live Customer Service team for clarification. 

Answer

Hi Rosebuzz! It sounds like you are talking about your domain registration. If that's the case, you're on the right track: domains can only be registered at one company at a time. Just make sure the domain registration does not expire! You can always transfer your registration to us at a later date if you wish, but it is not a requirement. Hope that helps!

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Answered

Domain name change

Taniya 2 weeks ago in Domain / Registrations And Transfers updated by Ronnie H. (Content Marketing Coordinator) 2 weeks ago 1

I have registered a domain with the free domain option with the Power Plan. Can I change that domain name ? If I can change, will it still be free?

Answer

Hi Taniya! We cannot normally refund a domain after it has been registered, but I would suggest checking with our 24/7 Live Customer Service department, just in case!

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Answered

how do I set up an alias

Nico 3 weeks ago in Domain updated by Stormy Scott (Content Marketing Coordinator) 3 weeks ago 1

how do I set up an alias for email or catch-all email

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Answered

can an alias domain be redirected to any page on my website?

dvorak89953 4 weeks ago in Domain updated by Ronnie H. (Content Marketing Coordinator) 4 weeks ago 1
Answer

Yep! You can set up an alias to go to a specific page. Just be sure to manage the redirection to go to exactly the page you want. 

Answer

Hi Jeff! I went through Earthlink's documentation and it looks like the way to get the transfer code is in the DNR Manager tool. Under Section B on EPP Code/Password Management, there are steps to generate the EPP Code. That is the code you need to transfer the domain over to us. I hope that helps!

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Answered

How much does Inmotion web registration cost?

Erbkon 1 month ago in Domain / Registrations And Transfers updated by Ronnie H. (Content Marketing Coordinator) 1 month ago 1

My site is maintained through Inmotion Boldgrid but still registered through the old host, ipage.  The registration expires net month.  How much does renewing through Inmotion cost and where do I go to do it?  

Answer

Hi! Domain registrations are $15.99 a year, and if your domain is already registered elsewhere, you can transfer your registration to InMotion in AMP. Hope that helps!

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Answered

I want to transfer my domain, but if I have to pay the other site why bother?

[...] is my construction company site. I want to move it here, but your system says I have to pay the other guy beforehand. The whole point is to put everything in one place. Can I move my domain here and have you host my other site without having to pay both you and the other guy?

Answer

Hi Apple!

For your privacy, I removed your domain from your post after I looked it up with the publicly available 'whois' tool. 

It looks like your domain registration expired in late May. Because of this, the domain is not freely available for us to register. It is technically owned/registered by the agency (or, registrar) that you used to register it previously. It's likely in some sort of expiration grace period.

What normally happens in this case is the registrar holds the domain for a given period of time, allowing you to re-register it if you pay the equivalent of a late fee. 

In this case, we cannot have you transfer the registration to us (since you don't appear to have a valid, unexpired registration), and we cannot register the domain for you (because it is not freely available to register). 

Your choices are to pay your domain registrar to re-acquire the domain, or wait for their hold on the domain to expire and then attempt to register it when it is free. I say 'attempt,' because once it is free, anyone will be able to register the domain, not just you. 

On top of that, there are entire businesses that do nothing but register recently released domains the second they become free using automated systems, then sell it back to interested parties like yourself at a much higher rate. It's not what you would call domain hijacking, since everything about that process is legal, but it is a source of frustration for many business owners. This does not always happen, but I see it enough that I think you should be aware of the risk. 

I cannot advise you what the risk of that happening is, so the 'best' way to move forward will be up to you and the specifics of your business. I hope that explains why we cannot register/transfer the domain yet, though. 

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Answered

Transfer needs resubmission?

dylanlvillanueva 1 month ago in Domain updated by Stormy Scott (Content Marketing Coordinator) 1 month ago 1

I submit a transfer for domain and it didn't go through.

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Answered

sight not secure

Sharon Badke 2 months ago in Domain / SSL updated by Stormy Scott (Content Marketing Coordinator) 2 months ago 1

I changed the setting in WP following the directions but sight is still not secure.