Welcome to the InMotion Hosting
Community Support Center!

It's time to get an answer! Our Customer Community Team monitors questions between 9am - 5pm ET, Monday - Friday!

Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.


Changing the DNS so I can host a client's website.

day50 12 months ago in Domain / Dns Nameserver Changes 0
Hello, I am new at this and need some help. I have been developing a site for a nonprofit as a subdomain and need to transfer the site so that their domain now points to the location on my InMotion server. I know I need to change the DNS servers but are there some clear simple instructions on the best steps to follow? Also, how long should this typically take?

How do I get free SSL (like Let's Encrypt) on a dedicated server?

makingtheimpact 1 year ago in Domain / SSL 0
I haven't managed a dedicated server like this before, I only have experience with shared hosting, so please excuse my newbieness.

There is nothing in Cpanel or in AMP that let's me install or use free SSL. This contradicts what I have seen in the help documents that show an icon for it. I'm sure there's a way to get it, but it doesn't seem to be available to me for some reason. I don't have WHM on the server, because we are using it to host our own applications, it's not being used for reselling.

What do I need to do to get free SSL installed on the server? Any help is greatly appreciated!

Using a .world domain with Inmotion

cdbunch 1 year ago in Domain / Domain Names 0
I want to register a .world domain name and use it with my Inmotion server. I know that Inmotion does not directly support .world domains. Can you explain to me what exactly I need to do to get this to work?

Free SSL Activation Issue

c3travis@gmail.com 2 years ago in Domain / SSL 0
I'm trying to get the free SSL onto my website. Instructions in the "Manage Free Basic SSL" says that my domain(s) need to be pointed to you and added to WHM. My domains are definitely pointed to you. I can't login to WHM, I tried using my cpanel user name and password and it's not working which makes me think I'm tied into a reseller. I'm no longer in contact with the web designer I used to build all this. How can I get into my WHM account and more importantly, activate my free SSL?

Can you please clarify how to set up free SSL?

EricH 2 years ago in Domain / SSL 0
I have just started with a Wordpress hosting plan and I want to set up the free SSL for my site. I have read the various pages, but the process isn't clear to me (I'm sorry). Can you please clarify/confirm these three things?

1. If SSL is set up, my website will be prefaced with HTTPS instead of HTTP, is that correct? Is that how to tell if it is set up?

2. To set up, I use the "Manage Free Basic SSL" in the AMP. Is that all I have to do?

3. There is also a page showing how to set up SSL in Wordpress. Is that an additional necessary step to #2, or does it have some other purpose?


How to Transfer Domain from Inmotion to Another Host

InMotionFans 2 years ago in Domain / Domain Names 0
How do I unlock my domain and transfer it to Squarespace?

How do I Force Webmail and Cpanel to https?

chrispo 2 years ago in Domain / SSL 0
I've successfully forced https for my web content by editing the .htaccess file, but not for Inmotion-standard web pages such as webmail or cpanel. Any idea how to do this?

Error status in Domain Transfer

Have a nice day.
I have made steps for a domain transfer, but I have a doubt, the process status is "Error" but, when I click the status, this show me nothing.

The current step information is:
Step 7: Wait for the OpenSRS Email to Confirm the Transfer
Wait for an Email from OpenSRS
In the next 1 to 3 days, you will receive an email at (admin email unavailable, please confirm with your current registrar) from OpenSRS requesting for you to confirm the transfer. It's important to confirm the transfer within 2 days of receiving this email; otherwise, OpenSRS will cancel the transfer. To ensure receipt of the confirmation e-mail, we encourage you to whitelist *@opensrs.com in your e-mail's spam filter settings.
It's my 3rd try, I don't know if I made a mistake or if this is ok rigth now.
Thanks in advanced.

SSL not woking. SSL is self signed not by a CA like Comodo

Falana 2 years ago in Domain / SSL 0
I purchase an SSL from you guys and it is in my file manager today but it is not showing as secure https quite yet, not using CMS, and when I type https://beautyhairperfection.com, it just gives me a message'your connection is not private'. my next steps? When I checked SSL/TLS, I noticed it was self signed and not by a CA like COMODO.

Domain Nme: beautyhairperfection.com

Confused about additional domains

cate 2 years ago in Domain / Domain Names 0
I have a main site that will be a hub for publications from separate, but related websites. I asked if add-on domains register the site as if a separate site. I was told that they are separate, but do not secure the domain. I was also told that I could purchase separate sites through my main domain, which I did. After reading this page of information, I am confused. It sounds like I should go with add-ons. Thank you for your assistance, Cate