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Remember to ask detailed questions to receive better answers. When necessary, include steps we can take to replicate an issue.

0
Answered

My email SMTP client is being blocked by the server

nryker 2 years ago in Our Software and Tools / Whm 0
We have a VPS with you and on it we are trying to connect our email sending client (hosted on our domain foundfirst.com) with our SMTP relay server but it is giving the following error: https://www.screencast.com/t/J1lKg9t0ZBt

The support staff for our sending platform was able to connect with the same credentials from the sender installed on their own server, and here is what they said:
https://www.screencast.com/t/Cgot8OcVZ

Our email sender is hosted in a subfolder on our domain foundfirst.com

What could be causing the software on our domain to be blocked from connecting to our SMTP relay server?
Thanks
0
Answered

Unable to Perform Automatic Updates WHMCS 7.5

mashhoodgee 2 years ago in Our Software and Tools / Whm 0
Hello,

I was unable to update my WHMCS to newest version. Please update IonCube.

Unable to Perform Automatic Updates
Your system has ionCube Loader 5.1.1. Please install ionCube Loader 10.1.0 or higher to update to WHMCS Version 7.5.0. Learn More

Thanks in advance
Best Regards
Mashhood Ahmad
0
Answered

snap shot features for VPS

vichetmut 3 years ago in Our Software and Tools / Whm 0
When node.js and npm are being installed in the VPS server, and they are went wrong. Could it be reverted back in such situation?
0
Answered

SSHD is down and won't restart

mark462 3 years ago in Our Software and Tools / Whm 0
I have a VPS-3000 server, CENTOS 7.3, cPanel v66.0.17. When I log into WHM and go to: Server Status -> Service Status, 'sshd' is listed as down. I try and restart by going to: 'Restart Services' -> 'SSH Server', but that doesn't help either. it still says it's down. The strange thing too is, I'm logged in via SSH as well. Can you help clarify what is going on? The SSH server seems to be running since I'm logged in via SSH, but yet it's listed as down in the services.
0
Answered

change whm login password

PlatinumICT 3 years ago in Our Software and Tools / Whm 0
Hi, how do you change the main whm login password ?
0
Answered

cPanel NGINX Migration Help

InMotionFans 3 years ago in Our Software and Tools / Whm 0
Hi,

We need to migrate some domains from a cpane-nginx server to another cpanel-nginx server. In the destination server we have manually configured domains in nginx. That means there is no domains are configured via cpanel only have nginx domain.

Now we are planing to migrate a domain to the destination server using whm transfer tool. So is this will make any problem in the server. Is it make any problem with previous nginx configuration ? . Ow we have take any prevention action before the migration.


Please suggest.


Thank you :)
0
Answered

ionCube PHP Loader needs to be installed

gayankalhara 3 years ago in Our Software and Tools / Whm 0
I'm getting this error in WHMCS. I have a reseller hosting package. Please help me to fix this... I updated to PHP 7.1 because WHMCS latest update asked to update PHP to PHP 7.x

This is the error I got.

Site error: the ionCube PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking. Please visit get-loader.ioncube.com for install assistance.

Thanks!
0
Answered

WHM, Add IP to Firewall, Internal server error 500

darijan 3 years ago in Our Software and Tools / Whm 0
Hello,
I have exactly the same problem as explained here:

http://www.inmotionhosting.com/support/community-support/whm/whm-add-ip-to-firewall-failing-with-internal-server-error

Meaning, in WHM, when I go to "Add IP to firewall" I get:

Internal Server Error
500
No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/addon_add2apf.cgi): The subprocess reported error number 2 when it ended.

Thank you in advance for your help.
Darijan
0
Answered

Invalid key after reinstalling WHMCS

InMotionFans 3 years ago in Our Software and Tools / Whm 0
Hi there, i reinstalled WHCMS, and now when i go to the admin foder, it says "INVALID LICENSE

Your license key is invalid." please help
0
Answered

WHM "Add IP to Firewall" failing with Internal Server Error

nick_nystrom 3 years ago in Our Software and Tools / Whm 0
Adding my IP address to the firewall in WHM is suddenly failing with the following diagnostic:

Internal Server Error
500
No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/addon_add2apf.cgi): The subprocess reported error number 2 when it ended.

This is the first time I've accessed WHM since the notice about new support for SPF and DKIM, which I declined. Is it necessary to accept them, or has some other change been made to WHM that now causes "Add IP to Firewall" to fail?